5 Work Order Management Software Solutions to Know About

Have you ever felt overwhelmed by disorganized work orders, lost requests, or unexpected delays?

You’re not alone.

Many businesses struggle to keep their operations running smoothly when work orders pile up and become the source of disruption.

Whether in facility management, manufacturing, or field services, work order management affects your productivity.

Without the right system, workers waste time on miscommunication, tracking approvals, and fixing errors that could have been avoided.

That’s where work order management software comes in.

In this article, we’ll explore five solutions to streamline work order tracking, improve efficiency, and keep your team on top of every request and work order.

Let’s begin.

WorkTrek

WorkTrek is an enterprise-grade CMMS platform designed to help technicians, facility managers, and maintenance teams streamline their upkeep processes.

It works in the cloud, so there is no need to download software to your devices.

When it comes to work orders in particular, WorkTrek offers everything you need to make sure they are completed on time, correctly, and without drowning in paperwork.

For instance, with WorkTrek you can:

• Create new work orders from service requests
• Assign jobs based on type, location, priority, and urgency levels
• Easily track work orders throughout their lifecycle from anywhere
• Attach digital forms & checklists with subtasks and step-by-step instructions
• Automatically generate follow-up work orders for failed or flagged inspections
• Access detailed reports on completed and planned work, costs, parts usage, and more
• Choose from multiple labor and parts input options, such as manual entry or predefined lists
• Use a service catalog to predefine templates for recurring jobs, including estimated working hours, required parts, health & safety information, and assigned forms

Additionally, WorkTrek fully supports your preventive maintenance efforts.

You can schedule work orders in advance for upcoming PM tasks, defining planned duration and end rules to ensure no tasks are overlooked.

It’s also possible to create PM work orders based on a set amount of usage, mileage, temperature, pressure, or other key factors.

With our three different WO views—scheduler, calendar, and map view—checking progress is also easy.

Most importantly, WorkTrek is ideal for on-the-go use.

With our mobile app, field workers can log all vital data, such as time, materials, parts, and signatures and upload documents and images.

The app can also be used offline, so you don’t need to worry about internet access.

Overall, WorkTrek offers all the tools for efficiently planning, executing, and analyzing work orders—all at an affordable price.

Most importantly, WorkTrek is incredibly user-friendly.

Whether your technicians are tech-savvy, they’ll love working with our intuitive, easily navigable solution.

Our users certainly agree.

Why not try it yourself?

Take advantage of our free trial and see WorkTrek in action today.

Fiix

Fiix is another cloud-based CMMS on our list.

Similar to WorkTrek, it helps users take control over their work order processes by enabling them to:

• Track work in a centralized calendar
• Set priority, status, and maintenance type
• Assign tasks via drag-and-drop scheduling
• Access dashboards for a quick work overview
• Use analytics for in-depth performance insights
• Automate follow-up actions for failed inspections
• Schedule preventive maintenance with automated triggers based on time or meter readings
• Create a library of checklists, procedures, manuals, and diagrams for tasks and task groups

One of Fiix’s notable features is its AI-powered work order management, allowing more advanced analytics capabilities.

For example, the Fiix Foresight feature analyzes WOs along with other data to predict potential failures or delays, identify root causes, and flag work orders that might cause breakdowns.

Moreover, it supports prescriptive maintenance, enabling automated work order creation based on asset risk.

That said, some users report that Fiix can be somewhat complicated to use and doesn’t always function seamlessly, especially its reporting feature.

Therefore, expect a learning curve when implementing this solution.

Additionally, Fiix integrates with IoT devices to enable condition-based upkeep, triggering work orders based on real-time equipment data like vibration, temperature, and pressure.

However, this advanced functionality comes at a higher cost, requiring purchasing both IoT sensors and Fiix’s integration services.

Remember that Fiix does not offer hardware, so you’ll need to purchase it separately.

Speaking of costs, Fiix offers four subscription plans, one of which is completely free.

As such, it serves as a great opportunity to test the system out before investing in it—though it offers quite limited features.  

In fact, users report that most of its advanced features are available only to higher-tier subscribers.

For instance, e-signatures, condition-based triggers, Fiix Foresight, and even more basic work order insights are available in the Professional plan, which costs $75 per user per month.

Still, a mobile app with offline mode is available across all plans, similar to WorkTrek.

All in all, Fiix is an excellent choice for larger operations with complex upkeep needs, particularly where IoT-powered, condition-based maintenance and predictive insights are a priority.

On the other hand, other options on this list may be better fits for those looking for a simpler, more affordable solution.

If you’re interested, you can explore Fiix through its free plan, book a demo, or take a free product tour to see if it meets your requirements.

Jobber

Jobber is not a CMMS like WorkTrek and Fiix but rather a field service management software.

It’s a platform where service businesses can manage quotes, schedules, and invoices—all in one place.

However, Jobber also offers many useful work order management features. For instance, you can:

• Upload photos and instructions for jobs
• Customize invoice schedules and reminders
• Monitor the status of all jobs from quote to payment
• Schedule and assign WOs to specific workers using an online calendar
• Create custom job forms and checklists to provide crews with the necessary on-site information

Unlike CMMS tools, Jobber lacks features such as meter reading-based or condition-based maintenance scheduling, WO prioritization, or automatic responses to failed inspections.

Where Jobber excels is managing payments.

It integrates work orders with invoice management. This allows users to set reminders for invoicing and customize invoice preferences (e.g., invoice after each visit, upon job completion, or on a fixed schedule).

Users can also automate payments to skip manual invoicing altogether.

Since Jobber is made for technicians in the field, it offers a mobile app where team members can track progress, schedule work, and access job details.

The app automatically records work hours as employees clock in and out, assisting with timesheets and job costing.

However, unlike WorkTrek and Fiix, Jobber’s app does not have offline functionality.

Additionally, according to these Redditors, Samsung users sometimes experience issues with the app, so consider that before making the final decision.

When it comes to pricing, Jobber offers three subscription plans.

The most affordable, Core, costs $25 per month but is limited to a single user, making it better suited for solo operators.

Teams, on the other hand, will need to explore higher-tier plans for multi-user access.

Ultimately, if you operate a service business in industries like landscaping, appliance repair, HVAC, pest control, etc, Jobber is definitely worth considering.

But a CMMS might be a better option if your needs revolve more around plant maintenance, facility management, or similar areas. It will have more features you actually need, and omit those you don’t.

If you want to see whether Jobber fits your needs, be sure to sign up for its 14-day free trial.

UpKeep

UpKeep is a mobile-first asset operations management platform offering a suite of CMMS, EAM, and IIoT solutions.

When it comes to work order management, it includes a variety of useful features, such as:

• Filtering work orders by different criteria
• Calendar view for easy scheduling
• PDF, photo, or video attachments
• Assigning tasks to specific technicians
• Converting work orders into recurring tasks
• Reporting on performance, costs, and spare part usage
• Prioritizing and setting statuses like Open, In Progress, On Hold, and Closed

Like WorkTrek and Fiix, UpKeep supports preventive maintenance.

You can set work orders to repeat based on days, weeks, or months and reschedule them either by the previous completion date or a fixed interval.

Moreover, UpKeep’s Meters feature allows you to create PMs based on machine cycles, vehicle mileage, or other units—offering a highly flexible maintenance program with multiple trigger options.

You can see UpKeep’s work order management in action here:

UpKeep also offers IoT integration and, unlike Fiix, provides hardware as well.

With their sensors, you can monitor asset temperature, humidity, current draw, vibration, runtime, and more, which allows you to schedule WOs based on assets’ real-time conditions.

Still, despite these advanced capabilities, some reviews mention issues with PM scheduling and describe the work order management process as somewhat clunky, with too many steps and occasional glitches.

Now, let’s talk pricing.

UpKeep offers four different pricing plans, starting at 20$ per month and user.

Be sure to compare their features carefully. Some key tools—such as reports, time and manpower tracking, and signature capture—are only available in higher-tier plans.

Additionally, offline mode for the mobile app is only included in the Professional and Business+ plans, whereas WorkTrek and Fiix offer it across all plans.

Overall, UpKeep is a great choice for organizations implementing condition-based maintenance.

It’s a one-stop shop for your software and hardware needs, which means you can quickly get the system up and running.

Before that, however, we recommend testing the system out with its 7-day free trial.

MaintainX

MaintainX is another AI-enabled CMMS that streamlines work order management by allowing you to:

• Easily create, assign, and prioritize digital work orders
• Access reports on on-time completion, costs, and more
• Plan preventive maintenance and handle one-off work requests
• Collaborate seamlessly with vendors through External Work Orders
• Get AI-powered estimates on work order completion time with Smart Time Estimates
• Capture essential data using pre-filled templates, time tracking, signatures, and required fields

Similar to the other CMMS tools mentioned, MaintainX supports preventive maintenance and offers an app that works both online and offline.

It also integrates with IoT devices but, just like Fiix, does not provide hardware.

One standout feature is its AI-Powered Anomaly Detection, which alerts technicians if work order data appears abnormal.

More specifically, it uses historical and trend-based data to automatically identify whether a value entered by a user in a procedure or a meter reading is an anomaly that requires closer attention.

Learn more about this feature here:

This is quite useful for those who want to prevent mistakes and catch early signs of machine failure.

However, one drawback of this solution is that multiple assets cannot be assigned to a single WO, which may result in duplicated efforts for tasks involving several pieces of equipment.

Some alternatives on this list, like WorkTrek, support this functionality.

Additionally, MaintainX lacks map-based tracking for work orders, making location-based task management less efficient compared to WorkTrek.

In terms of costs, MaintainX offers four different pricing plans, including a forever-free option.

This is a great choice for smaller teams or those exploring the platform.

Overall, MaintainX, alongside WorkTrek, is one of the most affordable tools on this list while still delivering quite a robust set of features.

To learn more about this solution, you can book a tour on their website or try the free plan.

Conclusion

Now it’s your turn to take action.

Take some time to assess your needs, considering your budget, nature of work, and typical workflows, to determine which tools might best fit.

Ask yourself: Do you need IoT integration? If so, will you also require hardware?

Or are you looking for a simpler, more affordable solution?

Once you understand your requirements clearly, you’ll be much closer to finding the ideal work order management system.

From there, read the online reviews and test the potential candidates to ensure they meet your and your team’s expectations.

Then comes the final step: enjoying a seamless, error-free work order process and smoother operations.

Good luck!