Field Service Management

Digitize your field service operations—from submitting requests and assigning work orders to fulfilling work orders and billing customers. Improve efficiency and quality and motivate customers.

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Management Team & Owner

Use WorkTrek to take on essential responsibilities within the
business and make up the highest levels of management.

Successfully manage
the entire business

WorkTrek gives managers & owners the ability to easily take on essential responsibilities within the business, enabling them to:

  • Spot trends and potential issues with built-in analytics
  • Identify areas of improvement with transparency of day-to-day operations
  • More efficient customer service means happier customers and higher revenue

With the mobile app, manage achievements

With the WorkTrek mobile app, managers and owners can:

  • Check who is doing what, where and when from any mobile device
  • Communicate with the office and field teams on the go
  • Get notified about failures and problems

Dispatcher & Operations Manager

Easily manage dispatch and determine which field technician is sent where and when.

Plan tasks for your field workers quickly and easily

Optimized dispatch and route planning can increase the efficiency, profitability and overall growth of your field service business:

  • See field workers and all open jobs at a glance with calendar-based scheduling
  • Optimize schedules, cut down drive and waiting time and boost productivity
  • Improve service delivery for customers and maintain quality standards

Always be in contact with the field workers

The WorkTrek mobile app allows dispatchers & operations managers to:

  • Seamlessly assign jobs based on priority, location and time
  • Check job status from anywhere and get notified when work is done.
  • Provide help to technicians and answer all their questions on the go.

Field Worker

Tasks and orders will always be available to your field workers on time, as well as communication with managers and dispatchers.

Make your field
workers’ jobs easier

Workers in the field with WorkTrek are enabled to:

  • Complete jobs faster by receiving all the info needed to complete a job at first arrival
  • Get help from engineers and supervisors directly from the app.
  • Eliminate cumbersome paperwork after each job

Always be in contact with the dispatchers & operations managers

The WorkTrek mobile app allows field workers to:

  • Access all the information needed to complete a job from any mobile device
  • Complete job documentation by uploading images and documents directly from the field
  • Capture signature from the customer on site to reduce later disputes

Key features

Improve customer experience

Provide clients with a central location to submit requests and view work plans and status through our web and mobile apps or the public request portal.

Automatically create work orders

Provide proactive inspections and maintenance through automatically generated work orders based on time or meter triggers.

Schedule work orders and tasks

Create, approve and schedule work orders and tasks from requests and assign them to field workers. Field workers use our WorkTrek mobile app for completing work orders and tasks.

Geo-Tracking and dispatching

Know where your field workers are and track their progress in real-time. Assign jobs to your field workers based on current location and load.

Fill out forms and checklists

Forms and checklists can be filled out from any mobile device so your field workers never miss a thing. Capture customers’ signatures and send forms and checklists as well as electronic work orders.

Run reports

View and schedule reports on any data set to gain actionable insights into efficiency and performance by time period, location, field crew, and customer. Automatically send weekly, monthly and yearly reports directly to clients.

Types of Equipment and Services

 

HVAC & Refrigeration

Elevators

Electrical Equipment

Mechanical Equipment

Heavy Equipment

Plumbing Services

Pest Control

Cleaning Services

Restaurant Equipment & Vending Machines

Security & Access Control Equipment

Fire Systems

Hospital, Dental & Laboratory Equipment

Benefits and Savings of WorkTrek Field Service Management

 

Increased productivity

Real time monitoring of all the work and technicians at one place. Know who is doing what, where and when.

Lower number of interventions

Prepare in advance and close
work orders at a first arrival.

Create your internal knowledge base

Work history and knowledge base available anytime, anywhere. Know who did what, where and when with complete maintenance logs available everywhere.

Less paperwork

All documentation is stored centrally in electronic format. No paper and no spreadsheets.

Reduce equipment downtime with preventive maintenance

Preventive inspections and controls help you increase system availability and reduce maintenance costs.

Safety and Compliance are built-in

Provide your technicians with health and safety information for every job task and ensure your organization maintains the highest safety standards.

Increase the level of your service

Meet customer expectations with fast response times and quality of service.

Our services

Our services are focused on accommodating your business needs, increasing user adoption, and providing you ongoing support to resolve maintenance issues and challenges faster.

Implementation

Customization

Our experienced consultants will help you customise the solution to fit your business processes and integrate with your existing systems.

Data import

We make it easy to import your asset, preventive maintenance, parts, forms&checklists data into WorkTrek.

Training Services

Our training services will drive user adoption, acceptance and productivity within your organization.

Support

WorkTrek experts are here to provide support and answer questions, ensuring all requests are resolved efficiently and in a timely manner.


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Satisfied customers.
Successful stories.

Marin Štenglin

Optimal addition for our business

In daily business we noticed the need to optimize and analyse communication with our clients. After researching available
solutions, we decided on WorkTrek and are confident it was the right decision. Accessible and transparent user platform,
coupled with excellent system integration process and enthusiastic WorkTrek team reachable at all times - the result: optimal addition for our business.

Marin Štenglin

Board Member • Alfa Stan Group

Matjaž Valenčić

Complete control

Before using Worktrek, we had most of the data on assets in Excel and various documents and had to rely on people to carry
out timely service which sometimes resulted in the mistakes, a power plant shutdown, consequent loss of profit and posed
threat to workers safety. Worktrek gives us complete control over all maintenance activities on our assets so we can ensure that
our energy plants and devices are safe and operate reliably, and in this way we achieve the desired return on investment.

Matjaž Valenčič

Operations & Maintenance Manager • interEnergo

Urban Taljan

Efficient and comprehensive

We chose Worktrek because it is very easy to use, yet powerful enough to cover all the needs of managing the maintenance
processes of demanding facilities such as power and heating plants. The mobile app is easy to use and works even in offline
mode. It is very important that the data can be captured where it is generated. It is essential that we have many options to
adapt the system to our own needs which together with the great team of qCode IT enables us to have an efficient and
comprehensive system in place.

Urban Taljan

Maintenance and Production Manager, interEnergo

Tomislav Matković

Saves money and time

We use WorkTrek to help us maintain our building. Before the app, our staff would often be overwhelmed with calls and
messages from our tenants, often leading to missed work. Using WorkTrek mobile application, work orders are clearly arranged,
and field workers know exactly their responsibilities, which has improved our service. It saved us money and time and brought
us much happier tenants.

Tomislav Matković

Maintenance manager, TRIUS

Božo Šparelić

Improving security and efficiency

In order to elevate our power plant to a higher level, we were looking for a modern solution to help us with plant management.
We replaced unreliable practices like papers and excel spreadsheets with WorkTrek. The WorkTrek solution allowed us to
perform all the checklists through web and mobile applications, greatly improving security and efficiency of our plants.

Božo Šparelić

board member, GEEN

Damir Fabijanković

Better visibility

As an elevator maintenance company, we had many challenges working in the field, such as a large amount of work orders and
their organization. The need for a CMMS system became apparent. WorkTrek application helped us greatly in better visibility,
control, and organization of work. With the WorkTrek mobile application, our technicians have clearer division of work tasks,
which improves their efficiency. We are particularly pleased with the support and promptness of the WorkTrek team.

Damir Fabijanković

Service Manager, METUS

Dalekovod

Better insight

As a company that owns a vast number of tools and equipment in different locations, we always had to invest a lot of time to
accurately track items and their status, resulting in slow resource allocations. To solve this issue, we started using assignment
and tracking assets through the WorkTrek application. This gave us a better insight into each asset and significantly reduced the
time and expense of excessive accumulation of equipment.

Hrvoje Jergović

Head of Material business department, Dalekovod