Work Request Management
Prioritize and assign work requests across sites to respond and resolve issues faster.
Central place for all requests
View each work request as soon as it’s submitted. Approve requests, create and assign tasks or work orders to resolve them from anywhere, and track progress from start to completion.
Capture the details you need
Customize request forms with the fields you need. Allow requesters to select priority, assets, locations, and categories, and to upload photos of the issues to provide a clear picture of the problem.
Submit requests through different channels
Manage access for guest users
No need to manage guest user accounts
Set up an unlimited number of request portals to allow anyone to submit requests without a WorkTrek login.
Mobile app created just for you
Leverage a branded mobile app to enhance communication with your clients, provide additional marketing channel, and distinguish your brand from competitors.
Integration with your mail server
Create request directly from email received using email parser.
Improve communication with requesters
Automatically notify all stakeholders of request updates, eliminating the need for additional texting and calling to check the status of requests.
Monitor SLA response and resolution times
Define response and resolution time for your contracts and track in real time compliance with service level agreements. By closely tracking these metrics, you can evaluate how effectively issues are being addressed and resolved within the agreed-upon timeframes.
Get feedback from requesters
Collect feedback after the completion of requests regarding the technician’s work and provided services, including comments and suggestions for improvements.
Measure and enhance your request management process
Get insights about requests – who submitted and completed them. Report metrics like downtime, completion rates, expenses and delays. Leverage data-driven insights to refine and improve your processes.