Field Service Management
Field Service Management serves as a framework for organizing and optimizing operations conducted beyond the confines of the office, commonly referred to as “the field.”
Field Service Management Software – Digitize your field service operations – from submitting requests and assigning work orders to fulfilling work orders and billing customers. Improve efficiency and quality and motivate customers with WorkTrek Field Service Management Software.
Management Team & Owner
Use WorkTrek to take on essential responsibilities within the
business and make up the highest levels of management.
Successfully manage
the entire business
WorkTrek gives managers & owners the ability to easily take on essential responsibilities within the business, enabling them to:
- Spot trends and potential issues with built-in analytics
- Identify areas of improvement with transparency of day-to-day operations
- More efficient customer service means happier customers and higher revenue
With the mobile app, manage achievements
With the WorkTrek mobile app, managers and owners can:
- Check who is doing what, where and when from any mobile device
- Communicate with the office and field teams on the go
- Get notified about failures and problems
Dispatcher & Operations Manager
Easily manage dispatch and determine which field technician is sent where and when.
Plan tasks for your field workers quickly and easily
Optimized dispatch and route planning can increase the efficiency, profitability and overall growth of your field service business:
- See field workers and all open jobs at a glance with calendar-based scheduling
- Optimize schedules, cut down drive and waiting time and boost productivity
- Improve service delivery for customers and maintain quality standards
Always be in contact with the field workers
The WorkTrek mobile app allows dispatchers & operations managers to:
- Seamlessly assign jobs based on priority, location and time
- Check job status from anywhere and get notified when work is done.
- Provide help to technicians and answer all their questions on the go.
Field Worker
Tasks and orders will always be available to your field workers on time, as well as communication with managers and dispatchers.
Make your field
workers’ jobs easier
Workers in the field with WorkTrek are enabled to:
- Complete jobs faster by receiving all the info needed to complete a job at first arrival
- Get help from engineers and supervisors directly from the app.
- Eliminate cumbersome paperwork after each job
Always be in contact with the dispatchers & operations managers
The WorkTrek mobile app allows field workers to:
- Access all the information needed to complete a job from any mobile device
- Complete job documentation by uploading images and documents directly from the field
- Capture signature from the customer on site to reduce later disputes
Key features
Improve customer experience
Provide clients with a central location to submit requests and view work plans and status through our web and mobile apps or the public request portal.
Automatically create work orders
Provide proactive inspections and maintenance through automatically generated work orders based on time or meter triggers.
Schedule work orders and tasks
Create, approve and schedule work orders and tasks from requests and assign them to field workers. Field workers use our WorkTrek mobile app for completing work orders and tasks.
Geo-Tracking and dispatching
Know where your field workers are and track their progress in real-time. Assign jobs to your field workers based on current location and load.
Fill out forms and checklists
Forms and checklists can be filled out from any mobile device so your field workers never miss a thing. Capture customers’ signatures and send forms and checklists as well as electronic work orders.
Run reports
View and schedule reports on any data set to gain actionable insights into efficiency and performance by time period, location, field crew, and customer. Automatically send weekly, monthly and yearly reports directly to clients.
Types of Equipment and Services
HVAC & Refrigeration
Elevators
Electrical Equipment
Mechanical Equipment
Heavy Equipment
Plumbing Services
Pest Control
Cleaning Services
Restaurant Equipment & Vending Machines
Security & Access Control Equipment
Fire Systems
Hospital, Dental & Laboratory Equipment
Benefits and Savings of WorkTrek Field Service Management
Increased productivity
Real time monitoring of all the work and technicians at one place. Know who is doing what, where and when.
Lower number of interventions
Prepare in advance and close
work orders at a first arrival.
Create your internal knowledge base
Work history and knowledge base available anytime, anywhere. Know who did what, where and when with complete maintenance logs available everywhere.
Less paperwork
All documentation is stored centrally in electronic format. No paper and no spreadsheets.
Reduce equipment downtime with preventive maintenance
Preventive inspections and controls help you increase system availability and reduce maintenance costs.
Safety and Compliance are built-in
Provide your technicians with health and safety information for every job task and ensure your organization maintains the highest safety standards.
Increase the level of your service
Meet customer expectations with fast response times and quality of service.
Our services
Our services are focused on accommodating your business needs, increasing user adoption, and providing you ongoing support to resolve maintenance issues and challenges faster.
Implementation
Customization
Our experienced consultants will help you customise the solution to fit your business processes and integrate with your existing systems.
Data import
We make it easy to import your asset, preventive maintenance, parts, forms&checklists data into WorkTrek.
Training Services
Our training services will drive user adoption, acceptance and productivity within your organization.
Support
WorkTrek experts are here to provide support and answer questions, ensuring all requests are resolved efficiently and in a timely manner.
Email us Submit a ticket
Satisfied customers.
Successful stories.
Marin Štenglin
Board Member • Alfa Stan Group
Optimal addition for our business
In daily business we noticed the need to optimize and analyse communication with our clients. After researching available
solutions, we decided on WorkTrek and are confident it was the right decision. Accessible and transparent user platform,
coupled with excellent system integration process and enthusiastic WorkTrek team reachable at all times - the result: optimal addition for our business.
Matjaž Valenčič
Operations & Maintenance Manager • interEnergo
Complete control
Before using Worktrek, we had most of the data on assets in Excel and various documents and had to rely on people to carry
out timely service which sometimes resulted in the mistakes, a power plant shutdown, consequent loss of profit and posed
threat to workers safety. Worktrek gives us complete control over all maintenance activities on our assets so we can ensure that
our energy plants and devices are safe and operate reliably, and in this way we achieve the desired return on investment.
Urban Taljan
Maintenance and Production Manager, interEnergo
Efficient and comprehensive
We chose Worktrek because it is very easy to use, yet powerful enough to cover all the needs of managing the maintenance
processes of demanding facilities such as power and heating plants. The mobile app is easy to use and works even in offline
mode. It is very important that the data can be captured where it is generated. It is essential that we have many options to
adapt the system to our own needs which together with the great team of qCode IT enables us to have an efficient and
comprehensive system in place.
Tomislav Matković
Maintenance manager, TRIUS
Saves money and time
We use WorkTrek to help us maintain our building. Before the app, our staff would often be overwhelmed with calls and
messages from our tenants, often leading to missed work. Using WorkTrek mobile application, work orders are clearly arranged,
and field workers know exactly their responsibilities, which has improved our service. It saved us money and time and brought
us much happier tenants.
Božo Šparelić
board member, GEEN
Improving security and efficiency
In order to elevate our power plant to a higher level, we were looking for a modern solution to help us with plant management.
We replaced unreliable practices like papers and excel spreadsheets with WorkTrek. The WorkTrek solution allowed us to
perform all the checklists through web and mobile applications, greatly improving security and efficiency of our plants.
Damir Fabijanković
Service Manager, METUS
Better visibility
As an elevator maintenance company, we had many challenges working in the field, such as a large amount of work orders and
their organization. The need for a CMMS system became apparent. WorkTrek application helped us greatly in better visibility,
control, and organization of work. With the WorkTrek mobile application, our technicians have clearer division of work tasks,
which improves their efficiency. We are particularly pleased with the support and promptness of the WorkTrek team.
Hrvoje Jergović
Head of Material business department, Dalekovod
Better insight
As a company that owns a vast number of tools and equipment in different locations, we always had to invest a lot of time to
accurately track items and their status, resulting in slow resource allocations. To solve this issue, we started using assignment
and tracking assets through the WorkTrek application. This gave us a better insight into each asset and significantly reduced the
time and expense of excessive accumulation of equipment.
