Field Service Management

Field Service Management serves as a framework for organizing and optimizing operations conducted beyond the confines of the office, commonly referred to as “the field.”
Field Service Management Software – Digitize your field service operations – from submitting requests and assigning work orders to fulfilling work orders and billing customers. Improve efficiency and quality and motivate customers with WorkTrek Field Service Management Software.

Work order details and map in the WorkTrek web app
Management Team & Owner
Dispatcher & Operations Manager
Field Worker

Management Team & Owner

Use WorkTrek to take on essential responsibilities within the
business and make up the highest levels of management.

Work orders and tasks overview generated in the WorkTrek aapp

Manage at a higher level
of productivity

Turn complex maintenance tasks into streamlined work-flows that move faster, perform reliably, and maintain complete transparency from creation to completion. WorkTrek gives plant maintenance managers the ability to easily direct maintenance programs and processes, enabling them to:

  • Better plan and utilization of available resources
  • Extend equipment life
  • Reduce downtime and costs

With the mobile app, manage achievements

With the WorkTrek mobile app, managers and owners can:

  • Check who is doing what, where and when from any mobile device
  • Communicate with the office and field teams on the go
  • Get notified about failures and problems
Work orders for the field services on the list and on the map

Dispatcher & Operations Manager

Easily manage dispatch and determine which field technician is sent where and when.

Field service work orders scheduler

Plan tasks for your field workers quickly and easily

Optimized dispatch and route planning can increase the efficiency, profitability and overall growth of your field service business:

  • See field workers and all open jobs at a glance with calendar-based scheduling
  • Optimize schedules, cut down drive and waiting time and boost productivity
  • Improve service delivery for customers and maintain
quality standards

Always be in contact with the field workers

The WorkTrek mobile app allows dispatchers & operations managers to:

  • Seamlessly assign jobs based on priority, location and time
  • Check job status from anywhere and get notified when work is done
  • Provide help to technicians and answer all their questions on the go
New work order form and

Field Worker

Tasks and orders will always be available to your field workers on time, as well as communication with managers and dispatchers.

Work orders scheduled in the WorkTrek app

Make your field
workers’ jobs easier

Workers in the field with WorkTrek are enabled to:

  • Complete jobs faster by receiving all the info needed to complete a job at first arrival
  • Get help from engineers and supervisors directly from the app
  • Eliminate cumbersome paperwork after each job

Always be in contact with 
the dispatchers & operations managers

The WorkTrek mobile app allows field workers to:

  • Access all the information needed to complete a job from
 any mobile device
  • Complete job documentation by uploading images and
documents directly from the field
  • Capture signature from the customer on site to reduce 
later disputes
Documents and the digital signature in the WorkTrek mobile app

Key Features

Run reports graphic

Run reports

View and schedule reports on any data set to gain actionable insights into efficiency and performance by time period, location, field crew, and customer. Automatically send weekly, monthly and yearly reports directly to clients.
Customer experience graphic

Improve customer experience

Provide clients with a central location to submit requests and view work plans and status through our web and mobile apps or the public request portal.
meter trigger graphic

Automatically create work orders

Provide proactive inspections and maintenance through automatically generated work orders based on time or meter triggers.
Scheduling work orders graphic

Scheduled work orders and tasks

Create, approve and schedule work orders and tasks from requests and assign them to field workers. Field workers use our WorkTrek mobile app for completing work orders and tasks.
Geo-tracking graphic

Geo-tracking and dispatching

Know where your field workers are and tack their progress in real-time. Assign jobs to find your field workers based on current location and load.
Plant inspection checklist graphic

Fill out forms and checklists

Forms and checklists can be filled out from any mobile device so your field workers never miss a thing. Capture customers' signatures and send forms and checklists as well as electronic work orders.

Type of facilities

HVAC & Refrigiration
HVAC & Refrigiration
Elevators graphic
Elevators
Electrical euipment graphuc
Electrical-Euipment
Mechanical equipment graphic
Mechanical Equipment
Heavy equipment graphic
Heavy Equipment
Plumbing service graphic
Plumbing Services
Pest control graphic
Pest Control
Cleaning services graohic
Cleaning Servicess
Restaurant Equipment & Vending Machines Graphic
Restaurant Equipment & Vending Machines
Security Access Control Equipment Graphic
Security & Access
Control Equipment
Fire System Graphics
Fire System
Hospital, Dental & Laboratory Equipment Graphic
Hospital, Dental & Laboratory Equipment

Benefits and Savings

of WorkTrek Plant Maintenance

Increased productivity

Real time monitoring of all the work and technicians at one place. Know who is doing what, where and when.

Lower number of interventions

Prepare in advance and close
work orders at a first arrival.

Create your internal knowledge base

Work history and knowledge base available anytime, anywhere. Know who did what, where and when with complete maintenance logs available everywhere.

Less paperwork

All documentation is stored centrally in electronic format. No paper and no spreadsheets.

Reduce equipment downtime with preventive maintenance

Preventive inspections and controls help you increase system availability and reduce maintenance costs.

Safety and compliance are built-in

Provide your technicians with health and safety information for every job task and ensure your organization maintains the highest safety standards.

Increase the level of your service

Meet customer expectations with fast response times and quality of service.

Our services

Our services are focused on accommodating your businessneeds, increasing user adoption, and providing you ongoingsupport to resolve maintenance issues and challenges faster.
Implementation

customization Customization

Our experienced consultants will help you customise the solution to fit your business processes and integrate with your existing systems.

customization Data Import

Our experienced consultants will help you customise the solution to fit your business processes and integrate with your existing systems.

customization Training Services

Our experienced consultants will help you customise the solution to fit your business processes and integrate with your existing systems.

Support

WorkTrek experts are here to pro-vide support and answer questions, ensuring all requests are resolved efficiently and in a timely manner.

Satisfied customers. Successful stories.

Marin Štenglin

Marin Štenglin

Board Member • Alfa Stan Group

Optimal addition for our business

In daily business we noticed the need to optimize and analyse communication with our clients. After researching available solutions, we decided on WorkTrek and are confident it was the right decision. Accessible and transparent user platform, coupled with excellent system integration process and enthusiastic WorkTrek team reachable at all times - the result: optimal addition for our business.

Ashley M. Stadelmaier

Ashley M. Stadelmaier

Production Planning & Procurement Specialist • Cygnus Manufacturing Company

Intuitive & Customizable

We use WorkTrek to keep track of our facility and machine maintenance. Implementation was easy and seamless. One of the things we love about WorkTrek is that it is fully customizable, so it fit perfectly into our operations and met all of our needs. Now our management team can measure efficiency using KPIs and regulatory audits are a breeze. WorkTrek is intuitive and easy to use. Their customer service team has always been consistently responsive and helpful.

Matjaž Valenčić

Matjaž Valenčič

Operations & Maintenance Manager • interEnergo

Complete control

Before using Worktrek, we had most of the data on assets in Excel and various documents and had to rely on people to carry out timely service which sometimes resulted in the mistakes, a power plant shutdown, consequent loss of profit and posed threat to workers safety. Worktrek gives us complete control over all maintenance activities on our assets so we can ensure that our energy plants and devices are safe and operate reliably, and in this way we achieve the desired return on investment.

Urban Taljan

Urban Taljan

Maintenance and Production Manager • interEnergo

Efficient and comprehensive

We chose Worktrek because it is very easy to use, yet powerful enough to cover all the needs of managing the maintenance processes of demanding facilities such as power and heating plants. The mobile app is easy to use and works even in offline mode. It is very important that the data can be captured where it is generated. It is essential that we have many options to adapt the system to our own needs which together with the great team of qCode IT enables us to have an efficient and comprehensive system in place.

Tomislav Matković

Tomislav Matković

Maintenance Manager • TRIUS

Saves money and time

We use WorkTrek to help us maintain our building. Before the app, our staff would often be overwhelmed with calls and messages from our tenants, often leading to missed work. Using WorkTrek mobile application, work orders are clearly arranged, and field workers know exactly their responsibilities, which has improved our service. It saved us money and time and brought us much happier tenants.

Božo Šparelić

Božo Šparelić

Board Member • GEEN

Improving security and efficiency

In order to elevate our power plant to a higher level, we were looking for a modern solution to help us with plant management. We replaced unreliable practices like papers and excel spreadsheets with WorkTrek. The WorkTrek solution allowed us to perform all the checklists through web and mobile applications, greatly improving security and efficiency of our plants.

Damir Fabijanković

Damir Fabijanković

Service Manager • METUS

Better visibility

As an elevator maintenance company, we had many challenges working in the field, such as a large amount of work orders and their organization. The need for a CMMS system became apparent. WorkTrek application helped us greatly in better visibility, control, and organization of work. With the WorkTrek mobile application, our technicians have clearer division of work tasks, which improves their efficiency. We are particularly pleased with the support and promptness of the WorkTrek team.

Hrvoje Jergović

Head of Material business department • Dalekovod

Better insight

As a company that owns a vast number of tools and equipment in different locations, we always had to invest a lot of time to accurately track items and their status, resulting in slow resource allocations. To solve this issue, we started using assignment and tracking assets through the WorkTrek application. This gave us a better insight into each asset and significantly reduced the time and expense of excessive accumulation of equipment.