Field Service Management
Field Service Management serves as a framework for organizing and optimizing operations conducted beyond the confines of the office, commonly referred to as “the field.”
Field Service Management Software – Digitize your field service operations – from submitting requests and assigning work orders to fulfilling work orders and billing customers. Improve efficiency and quality and motivate customers with WorkTrek Field Service Management Software.
Management Team & Owner
Dispatcher & Operations Manager
Field Worker
Management Team & Owner
Use WorkTrek to take on essential responsibilities within the business and make up the highest levels of management.
Manage at a higher level of productivity
Turn complex maintenance tasks into streamlined work-flows that move faster, perform reliably, and maintain complete transparency from creation to completion. WorkTrek gives plant maintenance managers the ability to easily direct maintenance programs and processes, enabling them to:
- Better plan and utilization of available resources
- Extend equipment life
- Reduce downtime and costs
With the mobile app, manage achievements
With the WorkTrek mobile app, managers and owners can:
- Check who is doing what, where and when from any mobile device
- Communicate with the office and field teams on the go
- Get notified about failures and problems
Dispatcher & Operations Manager
Easily manage dispatch and determine which field technician is sent where and when.
Plan tasks for your field workers quickly and easily
Optimized dispatch and route planning can increase the efficiency, profitability and overall growth of your field service business:
- See field workers and all open jobs at a glance with calendar-based scheduling
- Optimize schedules, cut down drive and waiting time and boost productivity
- Improve service delivery for customers and maintain quality standards
Always be in contact with the field workers
The WorkTrek mobile app allows dispatchers & operations managers to:
- Seamlessly assign jobs based on priority, location and time
- Check job status from anywhere and get notified when work is done
- Provide help to technicians and answer all their questions on the go
Field Worker
Tasks and orders will always be available to your field workers on time, as well as communication with managers and dispatchers.
Make your field workers’ jobs easier
Workers in the field with WorkTrek are enabled to:
- Complete jobs faster by receiving all the info needed to complete a job at first arrival
- Get help from engineers and supervisors directly from the app
- Eliminate cumbersome paperwork after each job
Always be in contact with the dispatchers & operations managers
The WorkTrek mobile app allows field workers to:
- Access all the information needed to complete a job from any mobile device
- Complete job documentation by uploading images and documents directly from the field
- Capture signature from the customer on site to reduce later disputes
Key Features
Run reports
Improve customer experience
Automatically create work orders
Scheduled work orders and tasks
Geo-tracking and dispatching
Fill out forms and checklists
Type of facilities
Benefits and Savings
of WorkTrek Plant Maintenance
Increased productivity
Lower number of interventions
work orders at a first arrival.
Create your internal knowledge base
Less paperwork
Reduce equipment downtime with preventive maintenance
Safety and compliance are built-in
Increase the level of your service
Our services
Customization
Data Import
Training Services
Support
Satisfied customers. Successful stories.
Marin Štenglin
Board Member • Alfa Stan Group
Optimal addition for our business
In daily business we noticed the need to optimize and analyse communication with our clients. After researching available solutions, we decided on WorkTrek and are confident it was the right decision. Accessible and transparent user platform, coupled with excellent system integration process and enthusiastic WorkTrek team reachable at all times - the result: optimal addition for our business.
Ashley M. Stadelmaier
Production Planning & Procurement Specialist • Cygnus Manufacturing Company
Intuitive & Customizable
We use WorkTrek to keep track of our facility and machine maintenance. Implementation was easy and seamless. One of the things we love about WorkTrek is that it is fully customizable, so it fit perfectly into our operations and met all of our needs. Now our management team can measure efficiency using KPIs and regulatory audits are a breeze. WorkTrek is intuitive and easy to use. Their customer service team has always been consistently responsive and helpful.
Matjaž Valenčič
Operations & Maintenance Manager • interEnergo
Complete control
Before using Worktrek, we had most of the data on assets in Excel and various documents and had to rely on people to carry out timely service which sometimes resulted in the mistakes, a power plant shutdown, consequent loss of profit and posed threat to workers safety. Worktrek gives us complete control over all maintenance activities on our assets so we can ensure that our energy plants and devices are safe and operate reliably, and in this way we achieve the desired return on investment.
Urban Taljan
Maintenance and Production Manager • interEnergo
Efficient and comprehensive
We chose Worktrek because it is very easy to use, yet powerful enough to cover all the needs of managing the maintenance processes of demanding facilities such as power and heating plants. The mobile app is easy to use and works even in offline mode. It is very important that the data can be captured where it is generated. It is essential that we have many options to adapt the system to our own needs which together with the great team of qCode IT enables us to have an efficient and comprehensive system in place.
Tomislav Matković
Maintenance Manager • TRIUS
Saves money and time
We use WorkTrek to help us maintain our building. Before the app, our staff would often be overwhelmed with calls and messages from our tenants, often leading to missed work. Using WorkTrek mobile application, work orders are clearly arranged, and field workers know exactly their responsibilities, which has improved our service. It saved us money and time and brought us much happier tenants.
Božo Šparelić
Board Member • GEEN
Improving security and efficiency
In order to elevate our power plant to a higher level, we were looking for a modern solution to help us with plant management. We replaced unreliable practices like papers and excel spreadsheets with WorkTrek. The WorkTrek solution allowed us to perform all the checklists through web and mobile applications, greatly improving security and efficiency of our plants.
Damir Fabijanković
Service Manager • METUS
Better visibility
As an elevator maintenance company, we had many challenges working in the field, such as a large amount of work orders and their organization. The need for a CMMS system became apparent. WorkTrek application helped us greatly in better visibility, control, and organization of work. With the WorkTrek mobile application, our technicians have clearer division of work tasks, which improves their efficiency. We are particularly pleased with the support and promptness of the WorkTrek team.
Hrvoje Jergović
Head of Material business department • Dalekovod
Better insight
As a company that owns a vast number of tools and equipment in different locations, we always had to invest a lot of time to accurately track items and their status, resulting in slow resource allocations. To solve this issue, we started using assignment and tracking assets through the WorkTrek application. This gave us a better insight into each asset and significantly reduced the time and expense of excessive accumulation of equipment.
