Workplace Management Using CMMS Software

If you manage workplaces, such as physical office spaces or physical spaces that are used, implementing effective workplace management can improve efficiency. One of the best tactics is to manage the workplace using a Computerized Maintenance Management System (CMMS). If utilized effectively, these powerful tools can significantly improve the management of the work environment.

This category of software solutions can help you reduce operational costs, increase operational efficiency, and ensure that the workplace runs smoothly.

This article explores the various aspects of utilizing CMMS to manage a workplace effectively, from implementation strategies to leveraging its data for strategic decisions.

Key Takeaways

  • Effective CMMS implementation for workplaces requires careful assessment of organizational needs, selection of appropriate software, and comprehensive user training.
  • CMMS enhances workflow and promotes productivity by automating maintenance tasks, providing real-time monitoring, and facilitating better team collaboration.
  • Data-driven insights from CMMS can guide strategic decision-making, helping predict maintenance needs and plan future asset management.
  • Regular evaluation of CMMS impact on business outcomes, including ROI analysis and compliance management, ensures continuous improvement and alignment with business goals.

Understanding CMMS and Its Core Functions

Computerized Maintenance Management System (CMMS) is the technological backbone of a preventive maintenance program. It is a database-driven software solution that automates the management of maintenance tasks, ensuring that all equipment and assets receive timely attention.

The core functions of a CMMS include work order management, which streamlines the creation, assignment, tracking, and completion of maintenance tasks. It also encompasses preventive maintenance scheduling, allowing for the systematic planning of routine inspections and servicing based on time or usage triggers.

Inventory management is another critical feature, providing real-time insights into spare parts availability and usage, which aids in minimizing stockouts and overstocking. Moreover, a CMMS offers detailed reporting and analytics tools that help maintenance managers make data-driven decisions, optimize resource allocation, and forecast future maintenance needs.

By centralizing maintenance-related information, a CMMS enhances team communication, improves operational efficiency, and ultimately increases asset lifespan while reducing downtime and maintenance costs.


Source: WorkTrek

Definition and Purpose of CMMS

A Computerized Maintenance Management System (CMMS) is essential for centralizing maintenance information and automating operations. It enhances efficiency, employee productivity, engagement, and safety while reducing costs for asset management and maintenance operations.

I can also boost productivity, reduce overhead costs, improve customer satisfaction, and create a positive and productive work environment. I can also help facility managers make data-driven decisions regarding space management.

Some benefits of using CMMS software for Workplace management strategy include:

  • Effective workplace management
  • Simplify workplace management
  • Seamless resource management
  • Improved inventory management of spare parts
  • Improve cost savings and effectiveness
  • Reduce operating costs
  • Enable data-driven decision-making
  • Improve overall workplace management

CMMS is pivotal in modern maintenance strategies, ensuring all activities are planned, tracked, and executed efficiently.

Key Components of CMMS

A Computerized Maintenance Management System (CMMS) is essential in implementing preventive maintenance strategies. Its key components include an asset database, parts management, work order management, and preventive maintenance scheduling.

The asset database is the cornerstone of any CMMS. It provides detailed records of all equipment and assets within an organization. It typically includes asset specifications, maintenance history, warranty details, and associated documentation.

Work order management is another vital component of CMMS and streamlining, creating, assigning, and tracking maintenance tasks. It allows maintenance managers to prioritize work orders, assign tasks to appropriate personnel, and ensure the timely completion of maintenance activities.

This module often includes features for tracking the progress of work orders in real-time and documenting any actions taken, which is invaluable for maintaining accountability and efficiency.

Preventive maintenance scheduling within a CMMS is designed to automate the planning and execution of routine maintenance tasks and create efficient workplace management. By setting up schedules based on time intervals or equipment usage, the system ensures that preventive maintenance is carried out consistently and on time.

This proactive approach helps to minimize equipment downtime, reduce the likelihood of breakdowns, and extend the lifespan of assets. Additionally, CMMS can generate reminders and alerts to inform maintenance teams of upcoming tasks, ensuring nothing is overlooked.


Source: WorkTrek

Integration with Other Business Systems

Integrating CMMS with other business systems, such as Integrated Workplace Management Systems (IWMS), enhances its functionality and scope.

This integration allows for a more holistic approach to facility management, combining maintenance with other aspects like real estate and project management.

The synergy between CMMS and other systems ensures data flows smoothly across departments, improving decision-making and operational transparency.

Workplace Management Software and the Role of CMMS

Workplace management software is designed to streamline a business’s daily operations by managing resources, space, and communication. It encompasses many applications that facilitate everything from room and desk bookings to asset tracking and employee collaboration.

These tools provide valuable insights into space utilization, help reduce operational costs, and improve workplace efficiency. By leveraging such software, organizations can optimize their physical workspace, align it with their workforce needs, and thus create an environment that fosters productivity and employee satisfaction.

Computerized Maintenance Management Systems (CMMS) are often considered a subset of workplace management software focusing on operations maintenance. However, modern CMMS solutions have become more comprehensive, offering features beyond equipment and asset maintenance.

They can now assist in managing workplaces by scheduling room and equipment usage, tracking inventory levels, and ensuring safety and health regulations compliance.

By integrating IoT devices and utilizing AI, CMMS can provide a more holistic approach to workplace management, ensuring that facilities are maintained efficiently and utilized effectively.

Source: WorkTrek

Assessing Organizational NeedsAI

Before selecting a CMMS, it’s crucial to thoroughly assess your organization’s specific needs. This involves understanding the current maintenance challenges, the scale of operations, and future growth expectations. Identifying these needs will guide you in choosing a CMMS that fits perfectly with your organizational goals.

Training and Support for Users

Effective training and continuous support are essential for maximizing the benefits of your CMMS. Ensure that the provider offers comprehensive training and has a responsive support team. This will help smooth the transition for your team and maintain high operational efficiency.

Optimizing Asset Management with CMMS

Optimizing asset management is a critical component of any preventive maintenance program, and a Computerized Maintenance Management System (CMMS) is at the forefront of this process. By centralizing data and automating many of the maintenance management tasks, a CMMS enhances an organization’s ability to monitor the health and performance of its assets.

This system streamlines the scheduling of maintenance activities, tracks the history of equipment repairs, and manages inventory levels for spare parts. With a CMMS, maintenance managers can also predict future maintenance needs and budget accordingly, ensuring that assets are maintained efficiently and downtime is minimized.

CMMS supports data-driven decisions, improving the overall lifecycle management of assets and contributing to a substantial return on investment.

Preventive Maintenance Scheduling

Effective asset management begins with a robust preventive maintenance schedule. Leveraging CMMS can automate the scheduling process, ensuring that all equipment receives timely maintenance. This not only extends the lifespan of the assets but also reduces the likelihood of unexpected breakdowns.

Asset Lifecycle Analysis in Workplace Management

Understanding each asset’s lifecycle is crucial. To analyze usage patterns and performance metrics with CMMS to determine the optimal replacement or upgrade timings. This strategic approach helps maximize the utility and efficiency of assets throughout their lifecycle.

Asset lifecycle analysis is an indispensable component in facilities management. It provides a comprehensive overview of an asset’s journey from acquisition to disposal. This analysis offers insights into the total cost of ownership, including acquisition, operation, maintenance, and disposal fees, which are crucial for informed decision-making.

By understanding each phase of an asset’s lifecycle, facilities managers can develop strategies that optimize asset use, improve performance, and extend lifespan. This proactive approach ensures that assets remain functional and efficient, reducing the likelihood of unexpected breakdowns and the associated costs of downtime and repairs.

The importance of asset lifecycle analysis in facilities management cannot be overstressed. It enables managers to anticipate future costs and plan for replacements or upgrades, ensuring equipment failure does not disrupt the facility’s operations.

Moreover, lifecycle analysis supports sustainable practices by identifying opportunities to reduce energy consumption and waste, contributing to an organization’s environmental responsibility. Through effective asset lifecycle management, facilities can maintain a competitive edge by minimizing costs, maximizing asset performance, and ensuring compliance with regulations and standards.

Inventory Control and Management and Workplace Management

Managing inventory efficiently is key to smooth operations. CMMS allows me to maintain real-time inventory levels and set automatic reorder points to prevent stockouts. Additionally, I can track inventory usage and costs, which aids in budgeting and forecasting.

By integrating these strategies, I ensure that asset management is not just a routine task but a strategic component of overall business efficiency.

Enhancing Workflow and Productivity

Automating Maintenance Tasks

In my experience, the ability to automate management of workplace management tasks using CMMS is transformative. By setting up automated workflows, I ensure maintenance tasks are scheduled and executed without delay, enhancing overall productivity. This automation is a cornerstone of smart workplace management.

Real-Time Monitoring and Alerts

Integrating real-time monitoring systems within a CMMS allows companies to monitor all operations. Alerts notify me immediately of any anomalies or urgent maintenance needs, ensuring I can react swiftly to prevent downtime or damage.

Improving Team Collaboration

Effective collaboration in a workplace is crucial. Workplace Management software can help teams communicate and coordinate significantly better.

A CMMS’s centralized platform means that everyone—from technicians to management—has access to the same up-to-date information, which is essential for making informed decisions and maintaining a high level of operational efficiency.

Leveraging CMMS Data for Strategic Decision-Making

Source: Robin

Data Collection and Analysis

Robust data collection and analysis are the foundation of strategic decision-making in a CMMS environment. To ensure comprehensive insights, it is important to systematically gather data from every interaction and operation within the maintenance management system.

This data often includes machine uptime, failure rates, maintenance costs, and other crucial information for informed decision-making.

Generating Actionable Insights

A proficient CMMS can generate actionable insights from the data collected. Transforming raw data into understandable metrics is important to guide operational improvements. This involves using advanced data analytics tools to interpret patterns and trends that inform strategic actions.

Predictive Maintenance and Future Planning

Predictive maintenance is a strategic approach that utilizes the data to predict potential failures before they occur. This proactive method not only saves costs but also enhances machine longevity. Planning for the future with predictive analytics allows for a smoother operation and less downtime, ensuring that maintenance schedules are optimized and resources are efficiently allocated.

Maintaining Compliance and Safety Standards

Source: EQS

Regulatory Compliance Management

Managing regulatory compliance effectively is crucial for any organization. A CMMS is pivotal in documenting maintenance activities, inspections, and audits.

This documentation ensures adherence to regulatory requirements, essential for avoiding legal issues and fines. The system can automatically update to new regulations, making compliance seamless.

Safety Protocols and Procedures

Safety cannot be compromised, and a CMMS ensures it isn’t. The system helps implement and monitor safety protocols, ensuring that all procedures are followed meticulously. This includes regular safety audits and the ability to disseminate safety updates across the organization quickly.

Audit Trails and Documentation

Audit trails in Computerized Maintenance Management System (CMMS) software play a pivotal role in equipment and facility management. They provide a comprehensive record of all maintenance activities, including when they were performed, who executed them, and the details of the tasks.

This historical data is invaluable for regulatory compliance, as it offers clear evidence of adherence to maintenance protocols and safety standards. Moreover, audit trails enable facility managers to track the effectiveness of their maintenance strategies, identify recurring issues, and make informed decisions based on trends and patterns observed over time.

Another significant benefit of audit trails within CMMS is enhancing accountability among maintenance staff. By documenting every action taken, staff members are more likely to follow procedures meticulously, knowing that their work is subject to review.

This improves the quality of maintenance work and fosters a culture of responsibility and transparency. For organizations, this means reduced errors, improved asset reliability, and decreased downtime, collectively contributing to a more efficient and cost-effective operation of equipment and facilities.

Evaluating the Impact of CMMS on Business Outcomes

Source: WorkTrek

ROI Analysis of CMMS Implementation

Conducting a Return on Investment (ROI) analysis is crucial to understanding the financial benefits of CMMS or any workplace management solution. It can quantify its value by comparing the costs of CMMS implementation to the savings from increased efficiency and reduced downtime.

For instance, a typical analysis might show a 20% reduction in maintenance costs and a 15% increase in asset uptime.

Enhancing Operational Efficiency

Enhancing operational efficiency with CMMS involves streamlining maintenance processes and reducing equipment failures. This leads to significant improvements in production uptime and overall operational performance. Key metrics like maintenance effectiveness and asset reliability are crucial indicators of success.


In conclusion, effectively managing a workplace using a Computerized Maintenance Management System (CMMS) can significantly enhance operational efficiency and productivity.

Integrating CMMS into your daily operations allows you to streamline maintenance processes, optimize asset management, and improve workplace safety.

Managers must leverage CMMS’ full capabilities to maintain equipment efficiently and maximize the potential of their workforce and resources.

Staying ahead with a robust CMMS strategy will be key to sustaining competitive advantage and achieving long-term success as industries evolve.

Frequently Asked Questions

What is a CMMS, and what are its core functions?

A CMMS, or Computerized Maintenance Management System, is a software tool that helps organizations manage their maintenance operations more efficiently. Its core functions include asset management, work order management, preventive maintenance scheduling, and inventory control.

How does integrating a CMMS with other business systems benefit an organization?

Integrating a CMMS with other business systems, such as ERP or HR software, enhances data accuracy and provides a holistic view of operations. This integration helps in better resource allocation, streamlined processes, and improved decision-making.

What are the key considerations when selecting a CMMS software?

Key considerations include your organization’s specific needs, the software’s compatibility with existing systems, scalability, user-friendliness, and the vendor’s level of customer support.

How can CMMS improve asset lifecycle management?

CMMS helps track and analyze asset performance and maintenance history, facilitating better lifecycle management. This leads to extended asset life, reduced downtime, and lower replacement costs.

What role does CMMS play in maintaining compliance and safety in the workplace?

CMMS assists in ensuring that all maintenance activities are performed according to regulatory standards, helps document procedures, and maintains detailed records for audits. This promotes a safer working environment and compliance with legal requirements.

How can organizations measure the impact of implementing a CMMS?

Organizations can measure the impact by analyzing improvements in maintenance response times, reductions in equipment downtime, cost savings on repairs and operations, and overall enhancement in asset performance and productivity.

Benefits of Implementing a Work Order Management system

Traditionally, work order management has been a manual process involving paperwork, spreadsheets, and phone calls that can be time-consuming, error-prone, and lack real-time visibility.

Fortunately, WOM software, or what is often referred to as CMMS,  has emerged as a powerful tool for streamlining and optimizing maintenance tasks. With the right software in place, businesses can automate many of the tasks associated with work order management, freeing up valuable time and resources.

Automate scheduled maintenance

Using one of these systems, you can quickly create scheduled maintenance tasks that automatically generate work requests with just a few clicks. These systems can take into account specific equipment maintenance processes and auto-generate the work order necessary to complete the task.

Work order list in WorkTrek mobile and phone app

Source: WorkTrek

Insights into Work Requests

Additionally, WOM software provides real-time insights into asset management and maintenance, enabling businesses to identify areas for improvement and make data-driven decisions.

This data can provide critical insight for the maintenance teams to quickly evaluate the efficiency of the team performance, equipment maintenance requests, part costs, and the overall organizational work order tracking system.

By implementing an effective work order management system, businesses can experience numerous benefits, including reduced downtime, improved productivity, extended asset life, and enhanced customer satisfaction.

Request list in WorkTrek mobile app

Source: WorkTrek

Gain a Competitive Advantage for Service Requests

Businesses can achieve these benefits using Work Order Management software and gain a competitive edge in their respective industries. This can be achieved by improving operational efficiency, managing work orders, and tracking and decreasing the overall cost of maintenance.

In this blog, we will dive into the world of work order management, explore the benefits of using WOM software, outline key features to look for in a software solution and guide organizations looking to select the right software for their business.

We will also provide several practical tips for successful implementation and maximizing the value of work order management software.

Work order list and work order details in WorkTrek mobile app

Source: WorkTrek

Benefits of Preventive Maintenance Tasks

Preventive maintenance refers to the proactive approach of maintaining equipment and systems by performing regular check-ups and repairs to prevent potential problems before they occur. This method stands in contrast to reactive maintenance, which deals with repairs after a failure has happened.

The philosophy behind preventive maintenance is simple yet impactful: “An ounce of prevention is worth a pound of cure.” Below, we explore the multifaceted benefits of preventive maintenance, highlighting its significance across various industries.

Task list related to work order in WorkTrek mobile app

Improved Safety and Reduced Risk of Accidents

First, preventive maintenance significantly enhances workplace safety. Regular inspections and maintenance of machinery and equipment help identify and rectify potential hazards, such as loose or damaged components, before they lead to accidents. It can also help extend the overall life of equipment, reduce equipment downtime, and track assets.

This protects the workforce and minimizes the risk of catastrophic failures that could have severe repercussions on both human life and the environment.

Man showing helmet and other safety equipment

Source: Freepik

Enhanced Equipment Efficiency and Reliability

Regular maintenance ensures that equipment operates at optimal efficiency. Machines run smoother by replacing worn parts, lubricating moving components, and correcting minor issues, and they consume less energy.

This reliability is crucial for industries where equipment downtime can lead to significant production losses. Efficient equipment is also more eco-friendly, using less energy and producing fewer emissions.

Chart displaying positive results of regular maintenance

Source: WorkTrek

Extended Equipment Lifespan

Another significant advantage of preventive maintenance is the extension of equipment lifespan. Regular check-ups and repairs reduce machinery’s wear and tear, prolonging its serviceable life.

Chart displaying positive results of regular check-ups

Source: WorkTrek

Lower Capital Expenses

This means companies can defer the capital expenses associated with purchasing new equipment, offering substantial financial savings over time. Furthermore, extended equipment lifespan contributes to sustainability by reducing waste and the need for new resources.

Woman and a big wallet with coins, bank notes and credit card

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Decreased Costs and Increased Profitability

While preventive maintenance requires upfront investment, the long-term cost savings are considerable. By avoiding major breakdowns, companies save on expensive emergency repairs, which often cost significantly more than regular maintenance.

Hand tossing a coin to a piggy bank

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Minimizing Downtime of Critical Equipment

Additionally, minimizing unplanned downtime means more consistent production schedules, leading to higher productivity and profitability. These cost savings can then be reinvested into the business, fostering growth and innovation.

Improved Product Quality

Equipment in good working condition is more likely to consistently produce high-quality products. Preventive maintenance helps maintain machinery’s precision and efficiency, which is crucial in industries where quality control is paramount. This not only satisfies customers but also strengthens the company’s market reputation.

Man climbing a bar chart

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Enhanced Planning and Scheduling

Preventive maintenance allows for better planning and scheduling of maintenance activities. Since maintenance is performed on a regular schedule, companies can plan these activities during off-peak times, minimizing the impact on production. This work order management process also includes the orderly procurement of necessary parts and supplies, avoiding last-minute scrambles that can lead to delays and higher costs.

Hourglass, clock, pen and a schedule

Source: Freepik

Optimize your Maintenance Operations

One of the major benefits of using work order software is that it can streamline efficiency by automating repetitive tasks. From work order creation and assignment to tracking and completion, software effortlessly orchestrates these processes, allowing your business to operate with agility and focus.

Centralized work order management serves as the nerve center of your maintenance, providing real-time updates and comprehensive maintenance histories.

It can also foster effective communication and collaboration within the maintenance team. Work order management software can transcend departmental boundaries, enabling seamless collaboration between maintenance teams, technicians, project managers, and stakeholders.

Reduce Downtime

This can accelerate issue resolution, minimize downtime, and elevate operational efficiency, improving the time the maintenance team delivers maintenance tasks.

WOM software can also record every work-related activity, delineating responsibilities and centrally tracking issues using dashboards, reports, and performance assessments. This transparency empowers your team to excel and drives continuous improvement while reviewing and performing preventative maintenance in a central location.

Improve ROI

This approach can also improve cost controls and increase overall ROI on assets. By optimizing maintenance operations, software minimizes unplanned downtime, extends asset lifecycle, and transforms data into actionable insights. These benefits translate into reduced maintenance costs, optimized asset utilization, and a surge in profitability.

Key features to look for in work order management software

Three screens of WorkTrek - app for work order management

Source: WorkTrek

Real-time tracking and monitoring of work orders is crucial for efficient work order management. With the right software, you can gain instant visibility into the status of work orders, track progress, and identify any potential delays or bottlenecks. This enables proactive issue resolution and ensures that work orders are completed on time.

Any work order software should have the following features:

  • Manage multiple assets and multi-asset work orders
  • Provide a seamless experience for field technicians
  • Provide the ability to easily attach photos and videos
  • Provide mobile push notifications to any mobile device
  • Allow simple maintenance requests on the user interface
  • Allow users to easily generate reports and see analytics
  • Provide Maintenance Schedules that are easy to manage
  • Facility management
  • Detailed Work History
  • Inventory management
  • Process automation
  • Easy access for maintenance personnel
  • Easy access to asset details and maintenance data
  • Allow users to create a maintenance task quickly
  • Provide automatic routing of service requests

Automate Notifications

Automated notifications and alerts can help stakeholders stay informed and ensure timely responses for the organization. The software should allow maintenance managers to automatically send notifications to assigned technicians, supervisors, and managers when work orders are created, updated, or require attention.

This can help the organization respond promptly to urgent work orders and keep all stakeholders notified throughout the process.

Inventory Tracking and Parts Management

When evaluating Work Order Software, look for products that support inventory and parts management. Having parts management built in can streamline maintenance, help with inventory management, allow you to easily create notifications when parts are below a threshold, and simplify assigning of parts to work requests promptly.

Some systems can generate purchase orders automatically and integrate with accounting systems to automate product ordering.

Integrations with ERP or CRM tools

In certain situations, integration with other business systems is essential for a comprehensive work order management solution. Depending on the use case, some systems can integrate with enterprise resource planning (ERP), customer relationship management (CRM), and asset management systems.

This type of integration allows information such as parts costs, repair expenses, and status of work orders to be synced automatically, reducing and, in some cases, eliminating the need for manual data entry and reducing the risk of errors.

Reporting and Analytics

Reporting and analytics capabilities are critical for data-driven decision-making. The software should provide robust reporting and analytics features that allow you to generate customized reports, analyze trends, and identify areas for improvement.

This enables the maintenance team to make informed decisions about resource allocation, and maintenance strategies, evaluate asset performance, and overall work order management processes.

Source: WorkTrek

User-Friendly Interface

Ease of use and implementation are crucial for successful software adoption. The work order software should be user-friendly and intuitive, with a simple interface.

The implementation process should be smooth and efficient, with minimal disruption to your operations. Look for software that offers training and support resources to ensure a successful rollout and ongoing user adoption.

Asset Management

When considering a work order management system, evaluate the product’s ability to easily import and manage all of your assets. This includes spare parts, major equipment, and even locations.

Another feature to look for is triggers to notify maintenance managers when critical parts are below a set threshold. This ensures that your staff has access to critical parts while they are completing work orders.

How to choose the right work order software for your business

Source: WorkTrek

The best way to start choosing work order software is to outline your organization’s specific requirements. Important factors to consider are:

  • Size of your business
  • Number of locations
  • Type of business – manufacturing, facility management, or warehouse management, among others.
  • Volume of Work Orders
  • Composition of staff – internal or external technicians
  • Automated notifications
  • Integration with existing systems, such as ERP or CRM
  • Real-time tracking of parts inventory
  • Robust reporting tools
  • Modern and easy to use User Interface
  • Intuitive Mobile app and ability to easily track and create tasks on a mobile device
  • Simple UI to create a maintenance request

Mobile App and Push Notification

Having a full-featured mobile app that is easy to use and provides push notifications is important to consider when selecting a new system. Any solution should work across all mobile devices and be easy to use, which will lead to improved team performance.

Man in front of a big mobile phone with a huge notification icon

Source: Freepik

Quality Support

Quality support from the company is critical for any product’s success for deployment and ongoing day-to-day usage. Evaluate a company’s support structure before making your final decision. You can do this by calling support on your own or talking to existing customers. Emphasize to the sales team that support is critical in your decision process.

Also, make sure to understand the Service Level Agreement (SLA) and how quickly the company addresses bugs or service requests.

Three people working in a customer support for work order management software

Source: Pexels

Demos and Free Trials

Request demos or trials to personally test the software’s functionality and user-friendliness. Ask for a free trial along with some of your inventory data to be uploaded to the system. This hands-on approach will help you make an informed decision that aligns perfectly with your business goals.

Also, the demo system should be used internally to get buy-in from all stakeholders.

By considering these factors and choosing the right software, you can deploy a system that will improve your maintenance operations, schedule maintenance, enhance efficiency, improve product reliability, and reduce unexpected repairs.

Work orders details screen and book a dem button

Source: WorkTrek

Tips for implementing work order software successfully

To ensure the successful implementation of maintenance work order software, it’s crucial to clearly understand your business requirements and processes before you begin your search for software. Having a full inventory of current equipment and assets will also be helpful.

For instance, understanding equipment maintenance schedules, the required preventive maintenance, and your overall service request flow is critical to finding the right solution.

This will help you identify the specific features and capabilities that are necessary for your business. Additionally, it’s important to select a scalable solution that can grow with your business.

Consider factors such as the number of users, the volume of work orders, and the complexity of your maintenance process.

Implementing your maintenance work order software system

Once you have selected a maintenance work order software, it’s essential to ensure that it is easy to use and can be easily adopted by both your internal employees and external contractors to help streamline maintenance.

Training is the other area you want to focus on. Ask the word order software provider to provide training for your entire staff. This step ensures that your entire staff is on the same page.

It’s also important to involve your employees in the implementation process and to get their feedback on the software to ensure that it meets their needs.

Employees in a business meeting included in implementing word order management software

Source: Pexels

Review KPIs and Iterate

Finally, it’s important to regularly review and update your work order processes to ensure that the software is being used effectively. This may involve tracking key performance indicators (KPIs) and making adjustments to your processes as needed.

By following these tips, you can greatly increase the chances of successful implementation of maintenance work order software and realize the benefits of improved efficiency, productivity, and customer satisfaction.

Man and women showing results gain through using right word order management software

Source: WorkTrek


The benefits of preventive maintenance are clear and compelling. From improving safety and extending equipment lifespan to enhancing efficiency and profitability, the proactive approach to maintenance offers a strategic advantage.

By implementing work order management software, companies can avoid the pitfalls of equipment failure and improve their bottom line. Adopting preventive maintenance is not merely a cost-saving measure; it’s a cornerstone of responsible and forward-thinking business operations and helps streamline maintenance tasks.

Efficient Work Order Management with CMMS


The CMMS solution serves as a crucial tool for companies, enabling them to effectively manage their maintenance operations and consolidate all relevant information in a centralized database, benefiting all parties involved.

In the 1980s, the idea of CMMS (Computerized Maintenance Management System). This revolutionary concept brought about significant improvements in the working environment for maintenance personnel by enabling the computerization of work orders, efficient resource planning, and on-demand printing capabilities.

In the present day, CMMS incorporates not just various forms of maintenance (such as corrective, preventive, conditional, and predictive maintenance) but also encompasses supply management, operational assurance, and integration with production systems.

In order to enhance work planning efficiency, facilitate seamless information transfer through integration with accounting systems, and provide a range of other indispensable functionalities, CMMS has become an essential tool for any responsible business.

Industries that heavily rely on equipment and meticulous monitoring of operations, such as manufacturing, food processing, aviation, and transportation, find maintenance software to be exceptionally valuable. This software is applicable to any sector that necessitates the utilization of heavy machinery.

Work Order Management

What is a Work Order?

A work order is a document used to detail the details of a request for goods or services received from a customer. In some industries, the work order is created using information obtained from a sales order prepared by the salesperson working with the customer. There are also situations where the sales order and the work order are the same document, with the terms used to identify the current status of the fulfillment of the customer’s request.

The exact structure of the work order will vary depending on the type of goods or services required. For example, the landlord can open a work order in response to a tenant’s request to have a room in their apartment painted. The owner will prepare the order in a way that documents the task at hand, the materials needed to complete the job, the time needed to handle the repainting, and the expenses involved in successfully completing the task. In this application, the work order essentially functions not only as a record of the client’s request, but also as the escalation list of steps needed to complete the job, and a record of how much it will cost the owner to comply.

The work order in a manufacturing plant is often prepared from data obtained from a customer order drafted by the sales department. Here, the order will include details of the product ordered, including size, number of units, color, and any other applicable information. The ticket will often include details of the delivery date agreed between the sales department and the customer. If the customer has expressed a preference regarding the method of shipping the items ordered, this information may also be included on the work order.

Regardless of the context, the purpose of the work order is to ensure that all parties involved in the fulfillment process know exactly what the customer has ordered, what it will take to fulfill that order, and when the order needs to be fulfilled. From this perspective, the order can be viewed as a necessary document that increases the potential for products to be prepared to customer specifications and delivered to the customer in a timely manner. For this reason, small and large businesses are very likely to use this type of document in one form or another.

Other phrases that business people could use in place of work orders are:

  • Service ticket
  • Job order
  • Work ticket
  • Job ticket

The Purpose of Work Orders

Such a document is only meant to serve the single function of maintaining a record of all work authorizations, service provider information, charges, and job completion times. A service ticket can be created by both internal and external clients, such as customers and staff.

Depending on whether it is an internal or external request for work, the paper is then sent to the appropriate team. Vouchers are frequently created by businesses using computer software and circulate through numerous physical or digital desks.

Find a quick list of the following work objectives here:

  • Describe the problem, the fix, and the installation or delivery of the products
  • The provision of materials and tools required for the task or maintenance work
  • Provide thorough instructions on the work, job, or maintenance to the technicians
  • Recording formally the resources, labor, and materials used to complete the work
  • Track all repair and maintenance jobs that have been performed on each authorization
  • Contains monetary data like cost, taxes, levies, cess, etc.

What Is Work Order Management?

The management of work orders encompasses the creation, tracking, and administration of these documents within a company. A work order serves as a written or digital record outlining the tasks, instructions, and prerequisites necessary to carry out a specific job or project. The process of work order management encompasses a range of activities, such as:

  • Initiation of tasks or projects for employees, contractors, or service providers is facilitated through the creation of work orders. These orders encompass crucial information such as the nature of the work, location, deadline, necessary materials, and any specific instructions.
  • When a work order is generated, it is then allocated to the suitable individuals or team who are accountable for carrying out the specified tasks. Assignments are determined by considering factors such as expertise, availability, and workload.
  • The entire lifespan of a job or project involves the meticulous tracking of work orders. This entails closely monitoring the status of each individual work order, keeping tabs on the progress made, and meticulously documenting any alterations, setbacks, or complications that may occur during the execution of the work.
  • Efficiently managing work orders requires effective scheduling and resource allocation to ensure timely and cost-effective completion. This often entails coordinating with various teams, departments, and external vendors to streamline operations and meet project deadlines while staying within budget.
  • In work order management, it is crucial to have effective communication to keep all parties involved updated on the progress of work orders, any modifications to requirements, and any potential problems that may arise. This can be achieved through various communication methods, including emails, phone calls, and collaboration platforms.
  • The process of work order management requires thorough documentation of pertinent details for each individual work order. This includes capturing information such as job specifics, costs associated with labor and materials, time allocation, and the status of completion. Precise and comprehensive documentation plays a crucial role in monitoring expenses, evaluating performance, and ensuring adherence to regulatory requirements.
  • The work order is considered finished and officially closed in the system after all necessary tasks have been completed. This closure triggers the generation of any final documentation or reports. Additionally, work order management includes the crucial step of evaluating the overall performance of the work order process. This evaluation aims to identify specific areas that can be improved upon and implement changes accordingly. The ultimate goal is to enhance both the efficiency and effectiveness of the work order system.
Efficient work management

Work Order Management Terms

Work Approver – The assignment and authorization of maintenance requests for equipment management are handled by an administrative or a member of that team. The approver function may occasionally be performed by the warehouse manager and the front desk support for customer interactions.

Work Requester The person or group that makes the request to execute a certain task is known as the requester. In the services and goods sector, customers generate task orders through online or in-person purchases. Business-to-business requests for work may originate from commercial clients or an internal team, such as when a manager of customer service operations demands workstation maintenance.

Field Technicians Field technicians are engineers, millwrights, repair personnel, etc. who are qualified to carry out the task specified in the work order document in maintenance job tickets.

How To Effectively Manage Work Orders With a CMMS?

The management of work orders encompasses the creation, tracking, and administration of these documents within a company. A work order serves as a written or digital record outlining the tasks, instructions, and prerequisites necessary to carry out a specific job or project. The process of work order management encompasses a range of activities, such as:

Initiation of tasks or projects for employees, contractors, or service providers is facilitated through the creation of work orders. These orders encompass crucial information such as the nature of the work, location, deadline, necessary materials, and any specific instructions.

When a work order is generated, it is then allocated to the suitable individuals or team who are accountable for carrying out the specified tasks. Assignments are determined by considering factors such as expertise, availability, and workload.

The entire lifespan of a job or project involves the meticulous tracking of work orders. This entails closely monitoring the status of each individual work order, keeping tabs on the progress made, and meticulously documenting any alterations, setbacks, or complications that may occur during the execution of the work.

Efficiently managing work orders requires effective scheduling and resource allocation to ensure timely and cost-effective completion. This often entails coordinating with various teams, departments, and external vendors to streamline operations and meet project deadlines while staying within budget.

In work order management, it is crucial to have effective communication to keep all parties involved updated on the progress of work orders, any modifications to requirements, and any potential problems that may arise. This can be achieved through various communication methods, including emails, phone calls, and collaboration platforms.

The process of work order management requires thorough documentation of pertinent details for each individual work order. This includes capturing information such as job specifics, costs associated with labor and materials, time allocation, and the status of completion. Precise and comprehensive documentation plays a crucial role in monitoring expenses, evaluating performance, and ensuring adherence to regulatory requirements.

The work order is considered finished and officially closed in the system after all necessary tasks have been completed. This closure triggers the generation of any final documentation or reports. Additionally, work order management includes the crucial step of evaluating the overall performance of the work order process. This evaluation aims to identify specific areas that can be improved upon and implement changes accordingly. The ultimate goal is to enhance both the efficiency and effectiveness of the work order system.

Important Features of a CMMS Work Order Management System

When it comes to a comprehensive CMMS work order management system, it is crucial to incorporate the following key features:

  • Effortlessly and effectively create work orders by providing specific information such as job description, location, priority level, deadline, and necessary materials or resources.
  • To enhance efficiency and maintain uniformity, the creation process of work orders can be streamlined through the utilization of customizable templates, which are pre-designed for various types of tasks such as preventive maintenance, corrective maintenance, and inspections.
  • Work order assignment and scheduling are crucial tools for effectively distributing tasks to maintenance technicians or teams. These tools take into account various factors, including skills, availability, and workload, to allocate work orders efficiently. Additionally, the system should enable seamless scheduling and dispatching of work orders to guarantee timely completion of tasks.
  • Users can conveniently track the status of their work orders in real time, enabling them to stay updated on progress, receive timely notifications, and address any potential delays or issues that may arise.
  • The capability of accessing work orders through smartphones or tablets while in the field enhances mobile accessibility. This functionality enables technicians to view, update, and finalize work orders instantly, resulting in improved communication and efficiency.
  • The integration of inventory management functionalities allows for tracking spare parts, tools, and materials necessary for maintenance tasks. The system should be capable of monitoring inventory levels, tracking stock, and automatically initiating reordering processes to guarantee the availability of essential components when required.
  • The integration of asset management functionality enables the linking of work orders to specific equipment or assets that are in need of maintenance. This seamless connection allows users to conveniently access asset history, maintenance schedules, and pertinent documentation directly from the work order.
  • The preventive maintenance scheduling feature offers a range of tools to streamline the process, such as built-in scheduling tools that allow users to set up recurring maintenance schedules, define task frequencies, and automatically generate work orders based on predefined criteria.
  • The ability to include supporting materials such as documentation, manuals, schematics, and photos with work orders is a valuable feature. This functionality enables technicians to easily access and reference relevant information and instructions, enhancing their ability to efficiently complete tasks.
  • Maintenance performance reports, key performance indicators (KPIs), and metrics can be generated through the reporting and analytics functionalities. Users have the ability to analyze various data points, including work order completion rates, downtime trends, and maintenance costs, in order to pinpoint opportunities for enhancement and optimization.
  • To ensure seamless data sharing and maintain consistency throughout the organization, it is essential to integrate with external systems, including enterprise resource planning (ERP) systems, asset management software, and accounting software.
  • To safeguard sensitive information and maintain strict control over user access, role-based access control and security measures are implemented, allowing only authorized users to view, create, or modify work orders.
Features of a CMMS Work Order Management

Benefits of a CMMS Work Order Management System

Organizations across different industries can reap numerous benefits from implementing a CMMS (Computerized Maintenance Management System) work order management system.

  • By utilizing CMMS work order management systems, the consolidation of all work orders into a single, user-friendly platform is achieved, leading to a reduction in paperwork and the elimination of manual procedures. This centralized method enhances organization and guarantees the streamlined tracking and efficient management of all work orders.
  • CMMS systems enhance maintenance efficiency by optimizing the creation, assignment, and tracking of work orders. This streamlining process enables technicians to swiftly access work orders, prioritize tasks, and communicate updates in real-time. As a result, response times are accelerated, and downtime is minimized.
  • CMMS work order management systems offer organizations the ability to optimize resource allocation through enhanced visibility into work order schedules, technician availability, and resource demands. This guarantees that tasks are assigned to the appropriate resources at the precise moment they are needed.
  • The implementation of CMMS systems results in enhanced productivity for maintenance teams by automating workflows and optimizing processes. This allows technicians to allocate less time towards administrative duties and dedicate more time towards carrying out maintenance work, resulting in increased output and elevated service quality.
  • The implementation of preventive maintenance is made easier with the assistance of CMMS work order management systems, which enable the creation and organization of preventive maintenance tasks. By proactively addressing potential problems and staying ahead of equipment failures, organizations can effectively reduce unplanned downtime and prolong the lifespan of their assets.
  • Long-term financial benefits can be achieved through the implementation of CMMS work order management systems, which streamline maintenance processes, minimize downtime, and prevent expensive equipment breakdowns. Additionally, these systems provide enhanced visibility into maintenance costs, empowering organizations to pinpoint opportunities for cost reduction and operational efficiency.
  • CMMS systems assist organizations in guaranteeing compliance with regulatory obligations and industry benchmarks by providing comprehensive records of maintenance operations and the history of work orders. These records serve as evidence of compliance during audits and inspections.
  • The implementation of CMMS work order management systems enhances communication and collaboration within maintenance teams, supervisors, and other stakeholders. Through real-time updates, notifications, and messaging capabilities, seamless communication is achieved, resulting in enhanced coordination and teamwork.
  • The utilization of CMMS systems enables organizations to gather essential data and gain valuable insights regarding maintenance performance, equipment reliability, and asset health. This data can be utilized to detect patterns, assess performance metrics, and make informed decisions based on data to enhance maintenance strategies and optimize overall operations.
  • The ability to scale and adapt is a key feature of CMMS work order management systems. These systems can easily adjust to the evolving needs of organizations, whether they are overseeing a small facility or a large enterprise. With the capacity to accommodate growth and expansion, CMMS systems remain flexible and capable of supporting changing maintenance demands.


By effectively utilizing the features and functionalities of your CMMS system and following the steps outlined in this blog, you can optimize work order management, enhance maintenance efficiency, and extend the lifespan of your assets.

The Role of CMMS in Remote Work


CMMS in Remote work has become increasingly popular and widespread, particularly with advancements in technology and changes in workplace dynamics. The COVID-19 pandemic further accelerated the adoption of remote work as organizations shifted to remote operations to ensure employee safety and business continuity. As a result, remote work is now a common and viable option for many employees and organizations worldwide.

What is CMMS?

CMMS stands for Computerized Maintenance Management System. It’s a software solution used by organizations to streamline maintenance operations, manage assets, schedule and track maintenance tasks, and optimize resources. CMMS software helps businesses keep track of equipment maintenance schedules, work orders, spare parts inventory, and maintenance histories. CMMS is used in industries such as manufacturing, healthcare, facilities management, transportation, and utilities to improve maintenance efficiency, reduce downtime, and extend the lifespan of assets.

benefits of cmms

What is Remote Work?

Remote work, also known as telecommuting or telework, refers to a work arrangement in which employees perform their job duties from a location outside of the traditional office environment. Instead of commuting to a physical office, remote workers typically work from home, a co-working space, or any other location with an internet connection.

Key characteristics of remote work include:

Flexibility: Remote work offers flexibility in terms of where and when work is performed. Employees have the freedom to choose their work environment and set their own schedules, within the parameters established by their employer.

Technology-Enabled: Remote work relies heavily on technology, such as computers, internet connectivity, collaboration tools, and communication platforms, to facilitate work-related tasks, meetings, and interactions.

Communication: Effective communication is essential for remote work success. Remote workers rely on email, instant messaging, video conferencing, and other digital communication tools to stay connected with colleagues, supervisors, and clients.

Productivity: Remote work can lead to increased productivity for some individuals, as it eliminates commuting time, reduces distractions, and allows for a more customized work environment. However, it also presents challenges related to work-life balance, isolation, and maintaining focus.

Collaboration: While remote work allows employees to work independently, collaboration remains important for team projects and initiatives. Remote teams use collaborative platforms, project management tools, and virtual meetings to collaborate effectively and achieve shared goals.

Work-Life Balance: Remote work offers the potential for better work-life balance by allowing employees to avoid long commutes, spend more time with family, and pursue personal interests. However, it can also blur the boundaries between work and personal life, leading to challenges in disconnecting from work.

Remote Management: Managers play a crucial role in supporting and managing remote teams. Effective remote management involves setting clear expectations, providing support and resources, fostering communication and collaboration, and measuring performance based on outcomes rather than hours worked.

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The Role of CMMS in Remote Working

CMMS platforms play a key role in supporting remote working by providing tools and functionality that enable maintenance teams to effectively manage assets, track maintenance activities, and collaborate remotely. Here’s how CMMS contributes to remote work:

Remote Access: CMMS software can be accessed from anywhere with an internet connection, allowing maintenance technicians, supervisors, and managers to work remotely. This allows teams to view asset information, access work orders and update maintenance records from home, a coworking space or other remote locations.

Cloud-Based Solutions: Many CMMS platforms offer cloud-based solutions that allow users to access the system through a web browser or mobile app. Cloud-based CMMS software ensures that maintenance data is stored securely and accessible from anywhere, making remote working and collaboration easier.

Mobile Capabilities: CMMS mobile apps allow maintenance technicians to perform tasks such as viewing work orders, updating task status and recording maintenance activities directly from their smartphone or tablet. Mobile capabilities enable remote workers to stay productive on the go without having to access a desktop computer.

Remote Monitoring and Alerting: CMMS systems can integrate with sensors, IoT devices, and other monitoring technologies to provide real-time data on equipment performance and health. Remote monitoring capabilities enable maintenance teams to identify issues, receive alerts and take proactive action from remote locations, minimizing downtime and optimizing asset reliability.

Collaboration Tools: CMMS platforms often include built-in collaboration tools such as messaging, commenting, and document sharing, allowing remote teams to communicate effectively and collaborate on maintenance projects. These tools facilitate teamwork, knowledge sharing, and decision-making even when team members are geographically dispersed.

Automated Workflows: CMMS software automates maintenance workflows and processes, streamlining tasks such as work order creation, assignment, and approval. Automated workflows ensure maintenance activities run smoothly even among remote team members, reducing manual intervention and increasing efficiency.

Reporting and Analysis: CMMS systems provide reporting and analysis tools to help maintenance teams analyze performance metrics, track key performance indicators (KPIs), and identify trends. With remote access to reports and analytical data, managers and supervisors can monitor maintenance operations, make data-driven decisions and optimize maintenance strategies from anywhere.

You may also like: CMMS vs Traditional Maintenance

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Remote Collaborative Maintenance

How to collaborate remotely with physical assets? What does it mean to fix a system together when everyone is not in the same place? What does remote maintenance actually look like?

Remote collaboration is particularly useful in manufacturing because equipment is often located in different parts of the factory or even in different parts of the world. In these situations, it may not always be possible or practical for maintenance professionals to travel to the equipment site to perform maintenance.

Maintenance teams can use a range of tools and technologies to facilitate remote collaboration. For example, video conferencing software allows maintenance professionals to communicate and share information in real time regardless of their physical location. This is particularly useful when solving problems or seeking advice from colleagues with expertise. In addition, managers can facilitate remote collaboration through remote monitoring and diagnostic tools, allowing maintenance professionals to remotely assess equipment health and identify potential issues.

You may also like: Common CMMS mistakes to avoid

Greater Mobility Among Technicians

For field technicians, CMMS mobile apps are an important tool to increase their efficiency and effectiveness. Using mobile devices, technicians can access work orders, document repairs, and update asset information in real time. Long gone are the days of carrying around cumbersome paperwork or relying on sporadic updates.

Consider a scenario where a technician is called to a remote location to perform an emergency repair. Equipped with the CMMS mobile app, they can instantly view equipment details, view historical maintenance records, and even consult remote experts through video calls to solve complex problems. Not only does this increase technician confidence, but it also ensures that the right decisions are made regardless of physical location.

Maximizing Asset Lifespan with CMMS

Advantages of Mobile CMMS for Remote Working

Mobile CMMS (Computerized Maintenance Management System) offers several advantages for remote working environments:

Flexibility: A mobile CMMS provides flexibility in performing work by allowing maintenance technicians to access work orders, update task status, and record maintenance activities from anywhere. Technicians can work from home, in the field, or while traveling without being tied to a physical office.

Real-Time Access: A mobile CMMS provides real-time access to maintenance data and information, allowing technicians to view asset details, review maintenance plans and instantly access history from their smartphone or tablet. This ensures technicians have the information they need to complete their tasks efficiently, even when working remotely.

Improved Communications: Mobile CMMS facilitates communication between remote technicians, supervisors, and administrators through integrated messaging and collaboration tools. Technicians can communicate with colleagues in real time, request help and share the latest information, improving teamwork and coordination.

Increase Productivity: A mobile CMMS enables technicians to complete tasks, update records, and resolve maintenance issues remotely, maintaining productivity on the go. By eliminating the need to return to a central office to access information or perform administrative tasks, a mobile CMMS can help technicians make better use of their time and resources.

Faster Response Times: A mobile CMMS enables technicians to quickly respond to maintenance requests and emergencies, regardless of their location. Technicians can receive work orders, prioritize tasks and initiate repairs immediately via mobile devices, reducing downtime and minimizing service interruptions.

Improved Data Accuracy: A mobile CMMS allows technicians to capture and update maintenance data directly in the system while performing tasks in the field. This reduces the risk of data entry errors, ensures data accuracy and increases the reliability of maintained records.

Offline Functionality: Some CMMS mobile apps offer offline functionality, allowing technicians to continue working in areas with poor or no network connectivity. Technicians can access work orders, view asset information and log maintenance activities offline, with data automatically synchronized once connectivity is restored.

Cost Savings: Mobile CMMS helps companies save costs associated with paper-based processes, manual data entry, and travel expenses. A mobile CMMS helps save costs and increase operational efficiency by enabling remote working and increasing efficiency.

Mobile CMMS offers numerous benefits to remote work environments, including flexibility, real-time data access, improved communications, increased productivity, faster response times, improved data accuracy, offline capabilities, and cost savings. By leveraging the benefits of a mobile CMMS, companies can support remote technicians, streamline maintenance operations, and ensure business continuity even in remote or distributed work environments.

You may also like: Why your business needs a CMMS

Advantages of Mobile CMMS

What About CMMS Remote Training?

Remote CMMS training involves providing training and instruction on how to use CMMS software through online or virtual platforms. Remote training typically involves virtual sessions in which a trainer walks participants through CMMS software functionality and demonstrates how to enter and retrieve data, create reports, and optimize maintenance processes.

Training also covers preventive maintenance planning, work order management, inventory tracking and other functions necessary for efficient asset or equipment management. Remote CMMS training allows participants to access learning resources from different locations, thereby increasing flexibility and accessibility for different audiences. This approach allows companies to effectively train employees at their own pace without having to be physically present, making it a convenient and cost-effective solution. Let’s look at the pros and cons of remote CMMS training.


Value for money:

  • Remote training eliminates travel and accommodation costs, making it a more cost-effective option.
  • Participants can attend training at their workplace or at home, reducing overall costs.
  • Participants can receive training at their own pace and time.


  • Remote training provides scheduling flexibility and allows participants to choose a time that is convenient for them.
    Training sessions can be recorded for future reference, allowing for autonomous learning.
  • Participants can review specific aspects of the training at their own time and pace.
  • Remote training can accommodate multiple participants, whereas on-site training limits participants due to available space and facilities.

Global wide:

  • Remote training can be taken regardless of where participants are located, making it suitable for companies with dispersed workforces.
  • Remote training is particularly useful for shift workers.

Minimize distractions:

  • Remote training minimizes disruption to daily operations because participants do not need to leave the workplace to participate.


Limited practical experience:

  • Participants may require additional opportunities to gain hands-on experience with the actual equipment and systems they will manage.
  • Remote training has a general format and is not tailored to a specific process, equipment or industry.

Communication challenges:

  • Remote training relies on virtual communication tools, which can create challenges in conveying complex concepts or providing instant clarification.
  • Training does not provide opportunities for further breakdown or repetition of tasks as some users may require.
  • The ability to obtain immediate or detailed feedback or support is limited.

Possible interference:

  • Participants may experience distractions in a remote work environment, which may affect their focus, engagement, and motivation during training sessions.

Technical problem:

  • Technical issues such as internet connectivity or software compatibility may cause interruptions in remote training.


Overall, CMMS system plays a key role in supporting remote working by providing remote access, cloud-based solutions, mobile capabilities, remote monitoring, collaboration tools, automated workflows, and reporting and analytics capabilities. By leveraging these capabilities, maintenance teams can effectively manage assets, track maintenance activities, and collaborate remotely to ensure continuity and efficiency of maintenance operations.

WorkTrek Work Order Software

Streamline, evaluate, prioritize, and track all your maintenance work orders seamlessly with WorkTrek user-friendly work order software. Schedule a demo to experience its efficiency firsthand.

✅ Work Order Management

✅ Asset Management

✅ Task Management

✅ Preventive Maintenance

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#1 Maintenance Management Software

Work order code

Progress Tracking

Track the progress of each task from start to finish and see how much time your teams are spending on individual jobs or projects.


Assign Jobs

Assign jobs based on type, location, priorities and many other factors, and set urgency levels.

Follow up work order

Work Order Tracking

Track the progress of work orders, labor parts and expenses during all stages of the order lifecycle.

Work Order Software By Industry


Enhance the efficiency of maintenance and service operations in the Energy & Utilities sector with WorkTrek’s dedicated work order management. This centralized platform facilitates the management and tracking of work orders.

Fleet Management

Enhance maintenance and repair operations in Fleet Management with WorkTrek’s dedicated work order software. This centralized platform facilitates the creation, assignment, and tracking of work orders specifically tailored for vehicles.

Facility Management

Elevate maintenance and facility operations in Facility Management with WorkTrek’s specialized work order management. This centralized platform facilitates the seamless creation, assignment, and tracking of work orders across diverse facilities.

Manufacturing and Plants

Optimize work order management processes in Manufacturing & Plants with WorkTrek’s advanced software, designed to streamline and automate operations. This centralized platform facilitates the creation, tracking, and management of work orders.

See more features

Ready to improve your work order management?

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WorkTrek Free CMMS Software

WorkTrek CMMS helps technicians, asset and facility managers, and maintenance teams to improve and digitalize their assets, maintenance, and fieldwork activities. We are committed to bringing the best user experience and features to everyone anytime & anywhere.

✅ Comprehensive Reporting

✅ User-Friendly Interface

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Real-time Tracking

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#1 Software for Maintenance Management

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CMMS, Asset Management, and Work Order Software

WorkTrek Free CMMS Software is used globally by companies of all sizes, from small family-owned businesses to large companies managing thousands of assets and work orders. Our customers come from diverse areas such as energy and utilities, installation and maintenance services, oil and gas, facility & property management, and manufacturing.

Maintenance metrics

One Platform For All Maintenance Management

WorkTrek Free CMMS Software assists maintenance teams, asset and facility managers, and technicians in streamlining and digitizing their fieldwork, maintenance, and asset management operations. It consolidates your asset data and keeps track of your upkeep activities, paperwork, history of services, spare parts, asset states, and prices.

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WorkTrek U.S. Launch

WorkTrek Brings Unrivaled Efficiency and Cost Savings to U.S. Businesses with a Leading CMMS/Work Order Management Platform.

Today, San Francisco, CA – WorkTrek, the premier European CMMS platform acclaimed for optimizing efficiency and slashing operational costs, announced its U.S. launch today. This revolutionary Software as a Service (SAAS) platform brings a new work order and asset management level, promising unparalleled cost benefits and efficiency gains for American businesses. 

Key Advantages: 

  • Enhanced Efficiency in Work Order Management: WorkTrek automates workflows, drastically cutting down on manual tasks and leading to swifter project delivery. 
  • Superior Asset Management: The platform’s advanced tracking and predictive maintenance capabilities ensure assets are kept in prime condition, minimizing repair costs and extending asset lifespans. 
  • Anytime, Anywhere Cloud Accessibility: WorkTrek’s cloud-based system guarantees instant data updates, enabling efficient remote management and coordination. 
  • Effortless Integration: With its compatibility with existing U.S. software, WorkTrek ensures a frictionless integration, safeguarding investment in current technologies. 

Our platform’s proven track record in boosting efficiency and reducing operational costs has been a resounding success in Europe across various industries.  We’re now ready to empower U.S. companies with these transformative benefits,” said Josko Ivankov, Founder of WorkTrek. 

For more information on how WorkTrek can elevate your business’s operational efficiency and reduce costs, visit or reach out to 

About WorkTrek: Established in 2016, WorkTrek remains a beacon of innovation, dedicated to delivering cutting-edge solutions that propel industry growth and maximize resource efficiency. 

Free Work Order Template

A free work order template serves as a comprehensive document specifying the tasks to be completed, encompassing crucial details like pricing, materials, taxes, payment terms, and contact information. Referred to interchangeably as a service ticket, job order, or work ticket, it can originate externally from a customer or contractor to an organization, or internally to request services from a specific department.

Discover valuable free work order template available for download on this page. Simply download the template and add your data in Excel.

Work Order Template

free work order template

Download the Excel Work Order Template For Free

Download Work Order Template

Tailored for maintenance orders, this Excel work order template is meticulously crafted. It features dedicated sections for detailing the scope of work, labor and material costs, and overall expenses. Additionally, there’s a provision for a signature of approval, along with fields for location, starting date, and contact information. To streamline tracking, the template allows you to assign a customer order number to each request.

A work order template is a valuable tool for users seeking efficiency and organization. With designated sections for task details, costs, and tracking, it simplifies the entire process. Users can effortlessly describe work, manage labor and material costs, and keep a record of expenses.

CMMS for Municipalities and Public Works


CMMS for municipalities and public works departments are responsible for maintaining key components of the infrastructure that support communities, such as parks, transportation networks, public fleets, health and safety resources, and utilities.

Proper maintenance of these assets helps improve the quality of life, commerce, transportation and communications and contributes to economic growth and community development. Regular maintenance is a more cost-effective approach than repairing or replacing equipment that has been neglected for too long.


What Is A CMMS?

The acronym CMMS stands for Computerized Maintenance Management System. This software package was designed to manage maintenance practices globally, on a strategic, financial, and operational level. Today CMMS for the industrial sector is essential. Much more than simple computer programming, it is an assistant for maintenance teams, the cornerstone of industrial efficiency.

benefits of cmms

What are Municipalities?

Municipalities are local administrative units or political subdivisions of a country, typically found at the city or town level. They are responsible for providing various public services and governing a defined geographic area. The specific structure, functions, and responsibilities of municipalities can vary widely from one country to another, and sometimes even within a single country. However, they generally share some common features:

  • Government: Municipalities are a form of local government that operates at a more localized level than regional or national governments. They have the authority to make decisions and regulations that affect the daily lives of residents within their boundaries.
  • Geographic Jurisdiction: Each municipality is assigned a specific geographic area or territory, which can include cities, towns, villages, or other similar localities. The size and population of a municipality can vary greatly.
  • Services: Responsible for providing essential local services, such as water supply, sanitation, waste management, transportation, local law enforcement, and fire protection. They may also oversee urban planning, zoning, and land use regulations.
  • Revenue Generation: Often have the authority to collect taxes, fees, and other revenues to fund local services and infrastructure projects.
  • Community Development: Municipalities may engage in community development initiatives, economic development, and other projects to improve the quality of life in their jurisdiction.

It’s important to note that the names and specific responsibilities of municipalities can vary from one country to another. In some places, they may be called cities, towns, counties, or other terms. The relationship between municipalities and higher levels of government, such as states or provinces, can also differ depending on the political and administrative structure of the country.

Staff meeting

What are Public Works?

Public works refer to a broad category of projects, services, and physical infrastructure that are provided and maintained by the government at various levels (local, regional, or national) for the benefit of the public. Public works play a crucial role in supporting the functioning of society, ensuring public safety, and promoting economic development. These projects and services can encompass a wide range of areas, including:

  • Transportation: This category includes the construction and maintenance of roads, highways, bridges, tunnels, airports, and public transit systems. Public transportation, such as buses and trains, also falls under this category.
  • Utilities: Departments for Public works often manage utilities like water supply, sewage systems, and wastewater treatment plants. They ensure that communities have access to clean and safe drinking water and handle the treatment and disposal of wastewater.
  • Energy: Can involve energy infrastructure, such as the construction and maintenance of power plants, electrical grids, and other energy distribution systems.
  • Public Buildings: The construction and maintenance of public buildings like government offices, schools, libraries, police stations, fire stations, and community centers fall under this category.
  • Waste Management: They are responsible for the collection, recycling, and disposal of solid waste and the operation of landfills and recycling facilities.
  • Parks and Recreation: Parks, recreational facilities, and green spaces are often developed and maintained by public works departments to provide leisure and recreational opportunities for the community.
  • Infrastructure Maintenance: Regular maintenance and repair of existing infrastructure, such as roads, bridges, and public buildings, are essential to ensure their safety and longevity.

Public works are typically funded through public budgets, which means they are financed by taxpayers or through government grants and loans. The responsibility for public works can vary from one level of government to another.

technician maintaining traffic lights

Why Municipalities and Public Works Should Use CMMS?

Computerized Maintenance Management System (CMMS) is a software solution designed to help organizations, including municipalities and public works departments, efficiently manage and maintain their assets, facilities, equipment, and infrastructure. There are several compelling reasons why municipalities and public works should consider using CMMS:

Streamlined Maintenance Management: CMMS software helps streamline the entire maintenance management process, from scheduling and work order generation to tracking and reporting. This leads to increased efficiency and reduced downtime.

Asset Management: Allows municipalities to catalog and track all their assets, such as vehicles, infrastructure, and facilities, making it easier to monitor their condition, manage lifecycle costs, and plan for replacements or upgrades.

Preventive Maintenance: Enables the implementation of preventive maintenance programs. By scheduling regular maintenance tasks based on asset usage or time intervals, municipalities can extend the lifespan of their equipment and reduce unexpected breakdowns.

Inventory Management: Software can help manage spare parts and supplies inventory more efficiently. It ensures that the right parts are available when needed, reducing downtime and avoiding excessive stockpiling.

Work Order Management: CMMS simplifies the creation and tracking of work orders, making it easier to assign tasks, monitor progress, and ensure that maintenance jobs are completed on time.

Mobile Access: Many CMMS solutions offer mobile applications, allowing maintenance personnel to access the system while in the field. This real-time access can increase efficiency and responsiveness.

Customer Service: For municipalities, CMMS can help improve response times for service requests and enhance overall customer service by efficiently managing citizen-reported issues.

Asset Performance Monitoring: CMMS can provide data and analytics to assess the performance of assets and infrastructure, allowing municipalities to make data-driven decisions about repairs, upgrades, or replacements.

Supercharge your maintenance with WorkTrek CMMS!

Book a WorkTrek demo to see how a CMMS can help your business.

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What Problems Can Municipalities and Public Works Face If They Don’t Use CMMS?

Municipalities and public works departments that do not use a Computerized Maintenance Management System (CMMS) may encounter several challenges and problems in their operations. Some of these issues include:

Inefficient Maintenance Processes: Without a CMMS, maintenance processes can be manual, paper-based, or ad-hoc, leading to inefficiencies in scheduling, tracking, and performing maintenance tasks. This can result in higher labor and operational costs.

Increased Downtime: The lack of preventive maintenance scheduling can lead to unexpected breakdowns and downtime of critical infrastructure and equipment, affecting public services and causing disruption.

Asset Mismanagement: Without a centralized system for asset management, municipalities may struggle to keep track of their assets, leading to poor utilization, premature asset failure, and higher replacement costs.

Overstocked or Understocked Inventory: Inventory management can be challenging without a CMMS. This can lead to overstocked parts, tying up capital, or understocked parts, causing delays in repairs and maintenance.

Communication Challenges: Communication among maintenance teams, departments, and contractors may suffer, leading to delays in response times and less effective collaboration.

Difficulty in Long-Term Planning: Municipalities may find it challenging to plan for the long-term maintenance and replacement of infrastructure and assets without access to historical maintenance data and asset performance information.

An electrician is repairing the power line


Municipalities and public works departments that do not utilize a CMMS may face a host of operational, financial, and regulatory challenges. The implementation of a CMMS can help overcome these issues by providing a structured and efficient system for maintenance management, asset tracking, and data-driven decision-making.